Mina Roupl Email & Phone Number

Riyadh, SA

Riyadh, Riyadh, Saudi Arabia

1- Conduct comprehensive market research both online and offline to monitor changes in market trends, competitor activities, overall market progress, emerging trends, and viral phenomena, providing actionable insights to inform business strategies.2- Analyze and categorize customer feedback, preparing detailed Voice of Customer (VoC) reports on a weekly.

Kuwait

1- Launch social media campaigns to promote weekly flyers, events, and new product launches, driving engagement and brand awareness.2- Coordinate and supervise weekly flyer production by managing collaboration between designers and the commercial team, ensuring alignment with marketing objectives.3- Obtain managerial approvals for flyers, implement.

Kuwait

1- Develop and manage staff schedules, ensuring optimal team coverage and efficient allocation of resources.2- Conduct team training sessions to ensure adherence to Standard Operating Procedures (SOPs) and maintain high service quality standards.3- Prepare weekly Voice of Customer (VoC) reports, highlighting key insights, trends, and actionable.

Kuwait

1- Handle customer complaints through multiple channels, ensuring each issue is documented and addressed promptly.2- Investigate complaints to identify the source of the issue and determine the appropriate corrective actions.3- Coordinate with the relevant departments by providing detailed complaint information and ensuring timely resolution.4- Follow up.

Kuwait-salmiya

1- Delivered exceptional customer service by managing inquiries and resolving issues for customers across multiple channels.2- Acted as a liaison between customers and international agents in the US and UK, ensuring accurate and timely communication regarding customer orders.3- Monitored and tracked logistics and shipments, verifying the status of.

Kuwait - Salmiya

1- Process and validate customer orders placed on foreign websites, ensuring the legitimacy and feasibility of the provided websites.2- Verify the eligibility of items for import into Kuwait, adhering to local regulations and restrictions.3- Determine the appropriate destination for orders (US or UK) based on logistics and customer preferences.4- Provide.

Kuwait

1- Handle customer orders efficiently, received via phone, ensuring accurate documentation and processing.2- Listen actively to customer complaints and suggestions, addressing concerns related to product and service quality to improve satisfaction.3- Resolve customer issues promptly, ensuring all problems are addressed and resolved to achieve customer.

Egypt

1- Record and maintain daily attendance records for workers, ensuring accuracy and timeliness every morning.2- Monitor worker activities to ensure all employees are in their assigned work positions and address any discrepancies.3- Track and document overtime hours for workers performing additional duties beyond regular shifts.4- Prepare and submit detailed.

Bachelor'S Degree, English Language And Literature, General, 4

Activities and Societies: studying English History, American literature, poems, french, phoneticsStudied American Literature & history of.

Bachelor Of Arts Department Of English, English Language And Literature, General

Activities and Societies: - social team. - Entertainment.At the faculty of Arts Department of English I had studied American literature..