managing staff and surgery to overlook in day to day running the practice smoothly and efficiently be responsible for the effective and safe of the practice and to ensure the wellbeing of patients, doctors, and staff. Working in a single-handed practice as the part time practice manager, my role involved Finance (payroll, accounts book keeping, banking and claims for CCG & NHSE schemes), IT, Human Resources (recruitment, appraisals, training, rotas and allocation of tasks), Purchasing, Health &… Show more managing staff and surgery to overlook in day to day running the practice smoothly and efficiently be responsible for the effective and safe of the practice and to ensure the wellbeing of patients, doctors, and staff. Working in a single-handed practice as the part time practice manager, my role involved Finance (payroll, accounts book keeping, banking and claims for CCG & NHSE schemes), IT, Human Resources (recruitment, appraisals, training, rotas and allocation of tasks), Purchasing, Health & Safety, CQC, Patient Liaison Officer, Operational Maintenance of building, Clinical Governance, Referrals management and working with outside organisations such as local NHS trusts and primary care groups.  Deal with patients complains/ managing and updating surgery Website. Supervise and updating leaflets and notices to sure that appropriate information is available for the patients. Support the staff in any difficult contact with patients Be responsible for supplies, both medical supplies and stationary supply, responsible of petty cash Maintain high standards of hygiene Payroll Making payments to suppliers Keeping track on payments received for all the claims made via CQRS/OpenExeter. Deal with correspondence and emails etc., also to support IT problems/troubleshoot with the Emis Web and Docman systems SSP claims/ QOF target/ and supporting Enhanced nursing roll Booking locums doctors and nurses, overlooking and monitoring sessions. Show less

 Implementing and maintaining systems to receive patient enquiries and suggestions, including oversight of the practice-based complaints procedure in conjunction with the relevant partner. Rotas, availability, allocations, changes and organise duty rotas, co-ordinate leave requests along with co-ordinate Doctor availability Attend partner meetings, generate agendas and write down minutes. Oversee weekly scheduled list and extension of appointment books on computer is carried out… Show more  Implementing and maintaining systems to receive patient enquiries and suggestions, including oversight of the practice-based complaints procedure in conjunction with the relevant partner. Rotas, availability, allocations, changes and organise duty rotas, co-ordinate leave requests along with co-ordinate Doctor availability Attend partner meetings, generate agendas and write down minutes. Oversee weekly scheduled list and extension of appointment books on computer is carried out accurately Renewals of utilities, surgery insurance and telephony services, monitoring contracts and market comparisonsIT Skills: Ensuring computer systems (Emisweb, Docman, DXS, NHSmail) are working correctly and that all staff have correct access. Maintaining & updating the practice website and waiting room digital information board (NDTV). Maximising the practice income through HVCCG schemes (PC+, LTC, LIS and MPCA) and NHSE (DES & CQRS) claims, achieving maximum Quality Outcome Framework (QOF) points, A good understanding of practice prescribing and creating searches to be able to switch patients to alternative cost-effective medicines when advised by PMOT Working with IT support teams to keep systems on track (Egton, Emisweb, Docman, DXS, Herts ICT etc) Monthly/weekly Business meetings with the partners and the  Monthly meetings with LMG - Herts Valley CCG Practice Managers Liaising with outside organisations such as local NHS team, CCG locality team & other surgeries Docman (administration of users, templates/lists & background scheduler) e-RS (liaising with secretary to manage referrals, work lists and cancellations) Electronic Prescription Service (implementation lead) Online Access lead (any issues with registrations or services) Open Exeter (GP Statements, Capitation & Drug Reports, Child Imms data uploads) CQRS (submitting claims for NHS England DES activities & QoF items) Smartcards (Authorised to update smartcards Show less

 Creating all clinicians sessions for all doctors across two sites and nurses/midwife/mental health nurse/dietician/locum  Booking locum staff as needed and ensure that they are set up and start their session Keep track of Doctors and Staff Holiday calendar Setting up new members on Emis/NHS net /Docman/ICE and Induction training  Make SSP claims/Meet QOF target  Check letters via generic email – print them and give for scanning and results- path link Incoming… Show more  Creating all clinicians sessions for all doctors across two sites and nurses/midwife/mental health nurse/dietician/locum  Booking locum staff as needed and ensure that they are set up and start their session Keep track of Doctors and Staff Holiday calendar Setting up new members on Emis/NHS net /Docman/ICE and Induction training  Make SSP claims/Meet QOF target  Check letters via generic email – print them and give for scanning and results- path link Incoming Medical Reports- send invoices, Monthly check Medical Examinations done by Doctors and verify Medical reports done by GP GP links, GP2GP- file for medical records, and movement of medical records from FHSA Harmoni – call out reconciliation and Enter RIP patients onto the database for audit trial  Creating weekly Rotas for doctors /nurses clinics and Staff Keep track of notes received from FHSA and prepare it to be summarised Overlook Registrations when needed Choose and Book referrals Assist Practice Manager when needed Read coding Help sort out any IT problems with the Emis Web and Docman systems, Troubleshoot EMIS and DocMan Show less