• Infrastructure Management: Supervised 12+ physical and virtual servers, ensuring uptime and optimizing resource utilization in Linux Server Environment (TrueNAS, NextCloud, Axigen, Zammad, Kasm Workspaces).• Virtualization: Directed VMware and Proxmox VE environments, optimizing resource allocation and implementing high-availability clusters.• Network Support: Managed network issues configured PFSence Firewall, DNS, DHCP, and VPN to ensure company's LAN/WAN architecture meets technical requirements.• Automation: Automated repetitive tasks using Bat scripts, cutting down manual workload and increasing efficiency.• Patch Management: Regularly updated systems with critical patches, ensuring compliance with security standards, testing Update on a virtual environment to ensure its safety.• Backup Solutions: Implemented backup solutions and monitored backup integrity, ensuring data recovery in case of failures, Perform check-up for Backup Operations.• User Training: Conducted training sessions for end-users on best practices for system usage and security.• User Support: Provide support to end-users, resolving complex technical issues. • Testing: any newly installed applications to ensure the fulfillment of business requirements, reporting any required modifications/fixes, and evaluating new technology and Software’s.• Reporting: To the IT manager.• Documentation: Created and maintained detailed documentation for system configurations, network diagrams, and operational procedures.

• Infrastructure Management: Ensured uptime and optimized resource utilization in the Windows Server (2003, 2008, 2016), Linux Server Environment (TrueNAS, ESET Protect Server, OpenVPN), and CCTV by managing over 10 physical and virtual servers. • Network Support: The role involves managing FortiGate UTM configurations, ensuring consistent network connectivity across a company's LAN/WAN infrastructure, and resolving network issues. • Patch Management: Consistently updated systems with critical upgrades to ensure compliance with security standards. • Virtualization: involves optimizing resource allocation to ensure consistent network connectivity across a company's LAN/WAN infrastructure using VMware environments.• User Support: Resolve technical issues by helping end-users. • Backup Solutions: Executed backup operations and monitored backup integrity to ensure data recovery in the event of failures. • Evaluating: new technology and software, reporting any necessary modifications or changes, and testing any newly installed applications to ensure that they meet business requirements. • Reporting: to The Managing Director. • Documentation: Generated and preserved comprehensive documentation for operational procedures, network diagrams, and system configurations.

• Managing Active Directory.• Monitoring Servers and its applications in "Microsoft environment" and all its services with PRTG.• Developing creative solutions and workarounds for complex IT issues to minimize client downtime.• Resolving issues related to operational components for Local Area Networks, Wide Area Networks and voice systems.• Manage & Monitor Antivirus server for ESET Antivirus.• Provide 1nd and 2rd level technical support and troubleshooting to internal and external clients.• Analyze and troubleshoot computer systems to identify and eliminate hardware malfunctions and performance bugs.• Prepare new laptops and desktops for deployment by installing proper software and operating systems.• Reporting to the IT Manager.• Implementing CCTV, adding new users to Access Control.• Opening customers E-trade contracts.• Testing any new installed applications to ensure the fulfillments of business requirements, reporting any required modifications/fixes.• Maintain security of organization's database by performing backups.• Testing and evaluating new technology.

• Provide 1nd level technical support for managers and trainers and solve Technical training problems.• Install, configure and maintain personal computers, networks, and related hardware.• Installing and configuring proper software and operating systems in labs.• Troubleshooting system and network problems, diagnosing and solving hardware/software faults.• Providing help to users concerning software and hardware use.• Ensuring the availability of all resources that are needed for lab operation.• Reporting to the IT Team Leader in case of advanced hardware or software problems.• Transfer knowledge and guide to new team members.• Assist team members in solving technical problems.