Mina Sameh Email & Phone Number

Giza, Al Jizah, Egypt

• Infrastructure Management: Supervised 12+ physical and virtual servers, ensuring uptime and optimizing resource utilization in Linux Server Environment (TrueNAS, NextCloud, Axigen, Zammad, Kasm Workspaces).
• Virtualization: Directed VMware and Proxmox VE environments, optimizing resource allocation and implementing high-availability clusters.
• Network Support: Managed network issues configured PFSence Firewall, DNS, DHCP, and VPN to ensure company's LAN/WAN architecture meets technical requirements.
• Automation: Automated repetitive tasks using Bat scripts, cutting down manual workload and increasing efficiency.
• Patch Management: Regularly updated systems with critical patches, ensuring compliance with security standards, testing Update on a virtual environment to ensure its safety.
• Backup Solutions: Implemented backup solutions and monitored backup integrity, ensuring data recovery in case of failures, Perform check-up for Backup Operations.

Giza, Al Jizah, Egypt

• Infrastructure Management: Ensured uptime and optimized resource utilization in the Windows Server (2003, 2008, 2016), Linux Server Environment (TrueNAS, ESET Protect Server, OpenVPN), and CCTV by managing over 10.
• Network Support: The role involves managing FortiGate UTM configurations, ensuring consistent network connectivity across a company's LAN/WAN infrastructure, and resolving network issues.
• Patch Management: Consistently updated systems with critical upgrades to ensure compliance with security standards.
• Virtualization: involves optimizing resource allocation to ensure consistent network connectivity across a company's LAN/WAN infrastructure using VMware environments.
• User Support: Resolve technical issues by helping end-users.
• Backup Solutions: Executed backup operations and monitored backup integrity to ensure data recovery in the event of failures.

• Managing Active Directory.
• Monitoring Servers and its applications in "Microsoft environment" and all its services with PRTG.
• Developing creative solutions and workarounds for complex IT issues to minimize client downtime.
• Resolving issues related to operational components for Local Area Networks, Wide Area Networks and voice systems.
• Manage & Monitor Antivirus server for ESET Antivirus.
• Provide 1nd and 2rd level technical support and troubleshooting to internal and external clients.

• Provide 1nd level technical support for managers and trainers and solve Technical training problems.
• Install, configure and maintain personal computers, networks, and related hardware.
• Installing and configuring proper software and operating systems in labs.
• Troubleshooting system and network problems, diagnosing and solving hardware/software faults.
• Providing help to users concerning software and hardware use.
• Ensuring the availability of all resources that are needed for lab operation.

Associate’S Degree, Management Information Systems, General, Good

Management Information System

Education record