Mina Samir Email & Phone Number

Dubai, Ae

Dubai Mall

- Welcome and greet every customer in a warm and friendly manner & deliver excellent customer service at all times.- Identify customer needs through asking questions; condently recommend appropriate products,recommend others products at every sale opportunity. -Handle clients complaints and requests professionally and effectively in any conditions in line with the company after sales policy,escalating to management if necessary.-applying the selling techniques such as up selling and cross selling based on customer needs among all categories in the boutique.- building the clients loyalty to the brand and create a strong relationship with them through build the clients database and constantly focus on clients,follow up with them and send to them the dates of the offers in the Boutique.- Sharing solid knowledge, culture and heritage of the brand and blending it with the clients’ personal story.- Always interested in fashion trends and actively working on self-development.-respect brand grooming guidelines all the time to surpass clients expectation.- Ensure the Boutique is perfectly well maintained in respect to the VM guidelines.- Receive cash or payment in any authorized methods from customers, issue receipts/ bills against their purchase and provide professional cash point service. - Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.-Understand and participate in the operations of the Boutique and provide the Managers with appropriate daily reports.- collaborate with the team and contribute to building the success and devoloping of the boutique to achieve monthly sales targets and KPIs.- Check stock daily to ensure that all produces are adequately stocked, ticketed sized and available for customers.

United Arab Emirates

Dubai Mall

- Greets and welcomes all customers entering the store.-persuade clients for items ivn the boutique professionally.-Respond to customer’s questions and requests in a prompt and efficient manner.- Upsell customers through the recommendation of productsthat meet their specific needs.- gathering data on customer behavior ,top selling,slow movers which is key input for business reviews.- Looking after everything in the Boutique like Handling the cash, organizing the Inventory, receiving the shipment ,scanning the items,Transferring items in & out the boutique and checking the email.-collaborate with the managers and reporting any updates regarding the stock quantity.

• Takes a supervisory role on a day-to-day basis, in a fast-paced retail environment• Achieves personal sales targets in line with KPI objectives• Supports Store Manager with recruitment and providing on-the-job training• Creats a welcoming environment and provides excellent customer service including learning about products• responsible for stock replenishment, promotion of products and new launches, and cash handling.• Reciving and Transferring shipmentsPERSONAL INFO • Cashiering Preparing the monthly DSR• Respond to customer’s questions and requests in a prompt and efficient manner.• Contribute to team success by exceeding team sales goals• Merchandising• Communicate with customers to assess and satisfy their needs, and meet or exceed their expectations. • Achieve the sales target by using advanced sales techniques and product knowledge.

• Analyze customer needs and recommend appropriate products and attracting new customers• Helped train new members of staffEDUCATION• Recommend merchandise to customers based on their needs and preferences.• Articulated and presented advanced product features, benefits and solutions• Achieving the monthly sales targetset by the managers.• Relationships with clients by providing support, information, and guidance

Egypt

• Responsible for showcasing credit card samples and catalogs to clients .• Describes the terms of use for the cards and the prices• Assists clients in resolving complaints about the criedit cards or issues that may arise during card use • Articulated and presented advanced product features,benefits and solutions • Performed customer care solving customers • Achieved weekly and monthly sales targets to ensure management`s desired revenues within a time frame .