Mina Sharma Email & Phone Number

Castle Hill, New South Wales, Australia

* Finding sales opportunities, building rapport with the community, and providing solutions to customers’ needs* Taking opportunities to make health insurance simple and easy for customers to understand*Supporting our customers and staff during COVID-19 remote working arrangements* Contributing to the continuous improvement of store culture, promoting an empowered, result-driven, quality and team-focused environment.* Trained and managed new starters for customer… Show more * Finding sales opportunities, building rapport with the community, and providing solutions to customers’ needs* Taking opportunities to make health insurance simple and easy for customers to understand*Supporting our customers and staff during COVID-19 remote working arrangements* Contributing to the continuous improvement of store culture, promoting an empowered, result-driven, quality and team-focused environment.* Trained and managed new starters for customer service roles within the branch* Involvement in corporate sales events off-site and building strong relationships with external stakeholders; marketing Medibank through kiosk arrangements outside my retail center* Supporting other branches as a relief staff member* Recognised regularly by customers and Medibank for providing exceptional and professional customer service using measures like the Net Promoter Score (NPS). Show less

Hornsby, New South Wales, Australia

* Perform all activities of a Medicare Australia employee in line with APS value* Provide a high level of quality customer service* Resolve enquiries from public and/or providers* Provide high level of quality and accuracy in information provided and processing* Handling customer inbound inquiries* Adhere to rosters assigned to meet customer needs* Work in a safe manner and adhere to Medicare Australia’s policy and procedures in relation to… Show more * Perform all activities of a Medicare Australia employee in line with APS value* Provide a high level of quality customer service* Resolve enquiries from public and/or providers* Provide high level of quality and accuracy in information provided and processing* Handling customer inbound inquiries* Adhere to rosters assigned to meet customer needs* Work in a safe manner and adhere to Medicare Australia’s policy and procedures in relation to workplace safety Show less

Hornsby, New South Wales, Australia

* Providing high level of customer service* Setting and meeting specific sales target* Handling and solving queries in person* Processed claims and joined new members* Assisted the team to serve members during peak times

Hornsby, New South Wales, Australia

* Ensuring Maximum Customer satisfaction is achieved* Handled enquiries within a required time frame * Maintained required standards of call and information quality*Assisted other agents in handling calls

Bachelor Of Commerce, Computer Science

Certificate Iii, Telecommunication

Certificate Iv, Accounting