Mina O. Email & Phone Number

Washington Dc-Baltimore Area

Specializes in managing and resolving Tier 2 and Tier 3 help desk tickets, serving as a crucial support resource to community of Oracle EBS applications, OBIEE, and Hyperion users within the local county government.Draws from 5 years of experience in Oracle P2P (procure to pay) within federal environments, to bring a deep understanding of federal procurement processes to aid in issue resolution. Takes on the role of team-leader within the help-desk operations, guiding and supporting help-desk colleagues to tackle complex challenges. Ensures that ticket owners are equipped with all necessary information and support throughout the process, from initial analysis to problem resolution, when resolving issues that require system changes.Maintains ‘account hierarchies’ to streamline financial data organization and reporting processes.Oversee ‘accounting calendars’ to ensure timely and accurate financial reporting.Implements robust security measures to ensure the integrity and confidentiality of ‘chart of accounts’ data.

Milwaukee, Wisconsin, United States

• Leveraged hands-on expertise in Oracle OBIE, Oracle EBS, and Oracle Hyperion to manage enterprise and financial reporting structures for the Milwaukee Art Museum.• Utilized federal procurement process knowledge to navigate intricacies specific to federal requirements, ensuring smooth operations and effective problem resolution for Oracle OBIE, Oracle EBS, and Oracle Hyperion users.• Successfully managed ‘chart of accounts’, ensuring accuracy and compliance with organizational standards.• Managed ‘legal jurisdictions, authorities, and entities’ to ensure compliance with regulatory requirements.• Handled ‘geographies’ to accurately represent geographical data in financial reporting.• Facilitated journal processing, including configuring journal approval setups and processing inter-department transactions, ensuring smooth and efficient financial operations.

Boston, Massachusetts, United States

• Reviewed Processed incoming U.S. Savings Bond applications against strict deadlines.• Reviewed, examined, & verified information on U.S. Savings Bonds applications.• Conducted extensive customer contact to answer general questions and resolve discrepancies.• Trained new employees in business unit functions.

Hackensack, New Jersey, United States

• Entered data from checks and processed claims.• Extensive phone contact with customers to answer questions and resolve discrepancies.• Performed additional clerical business needs and assignments, as required.

Bachelor'S Degree, Business Administration And Management, General

Associate'S Degree, Accounting

Master'S Degree, Data Analytics

Associate'S Degree, Accounting