Mina A. Email and Phone Number

◥ CURRENT: Global Commercial Aircraft Leasing: Managing various HR and Benefits projects for domestic and international locations including LOA tracking, Retirement and Pension plan evaluation, creation of knowledge articles to enhance employee engagement, developing process documentation materials for HR staff on best practices, auditing and creating company policies. Supported Open Enrollment for domestic and international benefits plans.◥ Consumer Goods: Success leading Workday optimization for a multi-billion-dollar consumer goods company, collaborating with HR, Benefits, IT, and vendors. Led UAT testing on Payroll Deductions, LOA, and International Compensation, creating innovative test case scenarios in a challenging environment with limited client and System Integrator involvement.◥ Luxury Retail: Orchestrated the shift to a blended electronic platform for onboarding, payroll, benefits enrollment, and performance conversations at an elite luxury retail brand. Streamlined operations and supported clean-up efforts post-implementation of Paylocity.◥ Global Luxury Hotel and Resort Group: Pivotal team lead fostering collaboration among HR, Benefits, IT, and external vendors. Ensured successful execution of Blue Bison payroll optimization specific to the Caribbean locations, demonstrating adeptness in navigating complex stakeholder dynamics. Managed payroll and HRIS implementation for accuracy, compliance, automation, reporting, and employee self-service.

◥ Led the creation and development of HR infrastructure for a hyper-growth, behavioral health care company.◥ Oversaw 5x growth in headcount from ~200 employees at 4 locations to over 1K employees in 15 locations.◥ Mentored, trained, and hired HR staff from 3 to 12 managers; assisted in the integration of human capital via 4 acquisitions, and increased staffing by 30%.◥ Planned and directed the overall design, implementation, communication, and administration of the organization's health and welfare benefits programs.◥ Managed selection and implementation of HRIS, spearheaded payroll development, recruiting, and compliance.◥ Created the national employee handbook serving multiple employee classifications in 6 states.◥ Designed and implemented a strategy to optimize and integrate HR technology, enabling managers and employees to easily perform people-related transactions and facilitated the delivery of effective HR services; securely stored employee data and supported people-related decisions.◥ Oversaw HR technology advancements and ensured there was effective utilization of HR systems.◥ Monitored legislative/regulatory issues in HR management and communicated these to the owners/officers.

◥ Healing Heart Consulting services provide extensive, in-depth coaching and counseling for young professional women in recovery. The services are geared towards young professional women seeking a higher purpose in their recovery journey.◥ Partner with, and provided empathetic counseling techniques to women recovering from addiction and alcoholism.◥ Train and help clients develop life coaching skills that are designed to improve their self-awareness and assist them to implement tangible behavioral changes.◥ Coach and mentor young professional women in fulfilling and achieving their personal and professional goals.◥ Introduce tools and strategies to clients that enable them to understand their strengths and unique talents, resulting in increased self-confidence, reduced stress, and rapid and continuous recovery.◥ Provide support and encouragement to participants including the provision of information regarding resources in the community, while helping them identify and access needed resources and recovery supports. ◥ Adhere to, and maintain patient confidentiality in compliance with HIPAA regulations.

◥ Actively identified and participated in the implementation of strategic initiatives, and provided leadership direction in all related HR functional areas and programs including talent management, organizational planning across 3 facilities. ◥ Researched, coached, and advised certified and licensed employees on licensure regulations and assisted with the processing and preparation of staff state credential renewal process.◥ Conceived and successfully transitioned multiple HR processes, including onboarding, payroll, benefits enrollment, and performance conversations, from a manual process into an electronic format using a blended platform.◥ Monitored and ensured compliance with all legal requirements for Fair Labor Standards Act (FLSA), EEOC guidelines, other applicable local, state, and federal regulations, as well as organization-specific grievance procedures and policies.◥ Played a critical role in the development, planning, execution, and revisions of personnel management policies.

◥ Oversaw complete human resources functions for both US and Canadian entities, delivered strategic support to the leadership team on policies, and procedures; ◥ Decreased The Detox Market legal liabilities by up to $150k by implementing sound HR processes and policies, and effective enforcement of local, state, and federal laws and regulations◥ Proactively and randomly conducted the Affordable Care Act (ACA) audit to ensure compliance, and, investigated all OSHA personal injury claims.◥ Served as a business partner and trusted advisor to management.◥ Coached leadership succession planning and tactics and how to leverage local talent by using effective training to improve employee performance.◥ Ensured job descriptions are up to date and compliant with all local, state, and federal regulations.◥ Investigated employee issues and conflicts and ensured equitable and successful resolution.

◥ Managed overall service delivery, strategy, financial evaluations, plan design, renewal, business placement, benchmarking, and other studies.◥ Served as a resource for team members, using strong working knowledge of team's responsibilities, goals, and associates' development plans and training needs.◥ Reviewed contracts, policies, EOCs, SPDs, SBCs, and Third-Party Administrative Agreements; create SPD wrap documents.◥ Developed a trusted advisor relationship with client contacts through effective communication and efficient, quality execution of projects.◥ Provided benefits consulting services to 1,000 insured clients for the 13th largest privately held insurance brokerage firm in the US. ◥ Ensured compliance with all company policies, procedures, and protocol, and government specifications for benefits administration.◥ Developed custom solutions to address client needs and develop policies and procedures to meet regulatory requirements and changes in market conditions. ◥ Provided on-time and accurate financial, contract, and benefits program analysis and strategic development to the client.◥ Served as the client services and technical SME in prospect discussions, new client acquisition, and led the RFP and value proposition process.

◥Oversaw and managed client relationships strategically based on business objectives in collaboration with senior teammates.◥ Partnered with clients and communicated resources available within the company including Pharmacy Management Practice, Retirement Services, HR Consulting, and Voluntary Benefits.◥ Successfully handled benefits consulting and account management services for up to 5,000 insured and self-funded clients. ◥ Processed claims, educated clients on benefits information, risk control, and resolved day-to-day service issues such as eligibility, carrier coverage, and claims issues, compliance, health care reform, HIPAA.◥ Served as a consultant and provided appraisal services to the clients.◥ Contributed to key business outcomes such as increased client retention, and client satisfaction, and achieved client set measurement targets.◥ Fostered a culture of performance and continuous improvement by developing open channels of communication, and executing best practices in employee development.◥ Initiated key recommendations that improved the effectiveness of clients’ employee benefits programs/design, policies, and practices, and managed client open enrollment process including vendor management and implementation.

◥ Served as the benefits coordinator for the elite, $5B full-service global law firm in addition to providing leadership throughout the HR department.◥In one year, oversaw the administration of over 100 leaves of absence (LOA) cases in compliance with FMLA, PDL, CFRA, and other federal and state-sponsored leave programs. Ensured the payroll department adjusted all qualifying event changes and updated LOA status.◥In addition, organized payroll in compliance with qualifying event changes and LOA status updates.◥ Increased benefits programs participation by 40% through proactive planning, hosting and moderating informational programs, seminars, and health fairs; created simplified and accurate print and digital media to communicate benefit and employee service programs.◥ Maintained employee benefits filing systems and ensured benefits changes are entered appropriately in the payroll system for payroll deduction.◥ Resolved employee issues with insurance providers and consulted with employees about eligibility and other issues.