Mina Chan Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

As the Vice President of Tech Hub and Shared Services, I spearheaded a comprehensive IT transformation to enhance the delivery of services and products and led Agile Enablement, RPA, Core Services Development, Operations, Architecture, and Engineering teams.I led with an agile methodology to ensure product delivery occurs with predictable value, budget.

Brampton, Ontario

• Over two years in the role as Vice President, Video and Entertainment Services, I created and spearheaded a team of 250 new technologists and worked alongside internal business partners and our external partner.
• Developing a DaaS approach to effectively manage internet issues
• PEM metrics
• Truck Roll Recommendation Engines
• WiFi scores in the home Show less

Brampton, Canada

• In this role, I started the launch of Rogers’ next-generation IPTV services with Comcast transforming the TV and Internet habits of over 2 million customers and ensuring Rogers’ technology is world-class, reliable, and.
• Revectored the corporate IPTV strategy to a… Show more In this role, I started the launch of Rogers’ next-generation IPTV services with Comcast transforming the TV and Internet habits of over 2 million customers and.
• Revectored the corporate IPTV strategy to a hosted SaaS model enabling capabilities to meet evolving customer demands and faster time to market.
• Transformed Rogers internal delivery processes to leverage Agile principles and methodologies for maximizing team engagement and product delivery.
• Delivery of a five year video strategy and roadmap to core business stakeholders and senior leadership.Device technology planning for all Wireless programs including VoWiFi, eSIM, RCS, and VoLTE Roaming.Led wireline.

Brampton Ontario

• In this role, I successfully designed and launched:
• RAPTV Home Edition, the first Rogers Live TV streaming app to mobile devices.
• TV Call Display, the first converged service between RHP and DTV networks.Accountable for extending and evolving our core video middleware, client frameworks, and API management platforms.
• Successfully hired and built a new device applications team inclusive of system integrators and senior technical designers.
• Worked closely with… Show more In this role, I successfully designed and launched:
• Worked closely with product development to complete business cases, technical feasibility assessments, and network budgets for new products.

• In this role, I successfully launched ― the first home phone service over the internet protocol in Canada ―to over 1 million customers.
• Built and managed the voice technology team and was responsible for resource planning, project delivery and individual staff career development
• Successfully launched Rogers Home Phone (Rogers quadruple play). The goal ― minimize service impacts and improve platform performance was achieved with methodical verification of the RCTel (CS2K and… Show more In this.
• Successfully launched Rogers Home Phone (Rogers quadruple play). The goal ― minimize service impacts and improve platform performance was achieved with methodical verification of the RCTel (CS2K and CSLan), IP network.
• Managed the verification and quality assurance process for the addition of the first Nortel CS2K followed by the successful migration of live RHP customers across multiple switches with no service impact
• Developed a service management plan to successfully characterize metrics for voice quality, one of the key performance indicators for the RHP product Show less