Mina D. Email & Phone Number

United Kingdom

•Risk Target Operating Model (3LoD)•Risk culture, risk strategy, ERMF •Collection Strategy design and improvements.•Improvements to mortgage collections and arrears Target Operating Model•Secure customer web journey design and delivery for direct mortgage customers.

Toyota Gb Head Office

•Product Owner of "Bespoke Digital & Data Services" squad, responsible for delivery of bespoke products utilising telematics data to support clients' specific business requirements.•Engagement lead for all internal and external client facing initiatives and project proposals.•Responsible for assessment of all incoming project proposals.•Documenting, communicating and refining end user requirements to ensure a smooth end to end project delivery, meeting client's expectations & standards.

•Working alongside various project, business and external stakeholders to deliver a new mortgage product.•Establishing high-level requirements.•Creating essential project documents and templates for reporting, visibility, clarity and alignment with roadmap.•Breaking down epics into detailed stories with clearly defined acceptance criteria.•Ensuring forward and backward traceability.

Bristol, England, United Kingdom

Working as an Agile Business Analyst in Data and Content programme, on:1- Implementation and integration of a centralised Digital Asset Management (DAM) and Marketing Resource Management (MRM) system. (Content Hub)2- Implementation and integration of Salesforce Marketing Cloud for email campaign and template creation by global group and local markets.

Leeds, England, United Kingdom

Working at Green Flag Rescue in Direct Line group to: Delivery of customer Ops trading and cost initiatives as well as supporting operational embedment of change, driving operational performance, calling out issues and recommending improvements.

Leeds, West Yorkshire, United Kingdom

Business Analyst for commercial Van and SME (office and professionals, retail, hair & beauty, B&B) dealing with trading data, system incident management, creating and using Qlik MI for operation support, using Agile methodology through Jira and sprints to delivers operational improvements where needed.

Leeds, West Yorkshire, United Kingdom

Team leader and Sales Representative on behalf of TalkTalk Telecom and First Utility Gas and Electric supplier in street events and shopping centres as well as doing recruitments, face to face interviews, training and developing new employees and sales reps, building a team and managing my own sales crew.

Antalya, Turkey

English language teacher at British Town Language school's summer program in Antalya

Turkey

Private tour leading and interpreting for foreign tourists in Turkey and Iran

Istanbul, Turkey

Preparing students for iBT TOEFL exam and the English knowledge they needed to run their businesses.

Istanbul, Turkey

Scholarship program in Domestic/Urban Wastewater Treatment Sludge project (Project No: 108G167)

Master'S Degree, Environmental Engineering Technology/Environmental Technology

Bachelor Of Applied Science (B.A.Sc.), Applied Chemistry