Xiangmiao (Mina) D. Email & Phone Number

Ottawa, ON, CA

• Conduct analytics experiment on the Enterprise Data Repository (EDR) and provide business insights by using mainly Power BI and SAS
• Summarizing existing policy and regulatory for management; Preparing recommendation, reports and dashboards to support decision-making
• Assist the SSC analyst community in adopting of the EDR by presenting the ways to use data in the EDR at monthly departmental analysts forum All Things Analytics
• Coordinate and support other teams at SSC including providing feedback, preparing data visualizations, and answering questions about data.

• Generate various weekly and monthly reports, dashboards and one-pagers for Science Portfolio clients while frequently prioritizing tasks and managing multiple deadlines
• Produce ad-hoc reports and dashboards which fulfill the Client Executives and Service Delivery Mangers’ needs in a timely manner after receiving the requests
• Perform administrative duties including monitoring the generic mailbox of the team, sending business request (BR) drafts and agreements to clients, renewing and maintaining BRs in BITS
• Assess existing procedures and reports, and enhance them or create new ones when necessary

• Generated different financial reports in Sigma and consolidate key information into required format for senior management promptly
• Consolidated branch procurement plan bi-weekly when it is been updated by directorates and summarize it for management review
• Assisted branch Sigma CATS implementation by researching and responding questions from branch employees
• Took part in branch SFT updates when branch employees report issues with their SFT information

Ottawa, Ontario, Canada

• Monitored directorate financial situation including budget and free balances; provide financial approvals for pending requisitions and purchases
• Maintained Directorate’s cost tracking system daily by doing reconciliation with Sigma financial reports; research and resolve financial errors in transactions
• Generate various Sigma financial reports; consolidate financial reports into required formats for management in a timely manner
• Create funds commitments and funds reservations in Sigma for required requisitions and purchases

Ottawa, Ontario, Canada

• Provide administrative support to the Director of Ottawa Research Centre including managing calendar, schedule meetings, support conferences, arrange business travels, and apply reimbursements
• Coordinate with all other departments to support the Director’s job by contacting the head of other departments and their assistants
• Pre-read documents and gather all related information before sending them to the Director for signing
• Welcome expatriate employees from China through preparing essential guidance for them, helping them adapt to Canada and providing support when they need
• organize company events as a member of the Event Committees and manage event related funds of the research centre on behalf of the Director

Ottawa, Canada Area

• Understood clients’ needs through conversation and provided proactive financial solutions; explained financial products and terminologies to clients in simple words
• Assisted clients in completing financial applications; wrote comments to back office based on the conversation to help making decisions on applications
• Answered questions regarding current financial and economic situation, and related it to financial products and policies in the bank
• Took more complicated complaints/concerns from clients; ensured clients’ problems were handled appropriately by using internal and external resources to find explanation and solutions for clients; escalated issues when.
• Participated in the performance management process actively by sharing experience with the team and attending coaching sessions regularly

Ottawa, Canada Area

 Provided legendary customer service experience by completing transactions accurately and quickly, offering banking suggestions, checking customer satisfactions and giving out business cards Identified customers’ needs through quick front line conversations and provided them the right advice; greatly exceeded Sales Revenue goals and consecutively ranked.

Ottawa, Canada Area

• Maintained excellent customer service standards; sales increased comparing to the previous year
• Efficiently worked under pressure in a fast-paced and multicultural environment
• Maintained organization and cleanliness environment of shopping area
• Maximized sales revenue and customer satisfaction by recommending suitable products to customers; followed through to ensure the total customer satisfaction

Ottawa

• Assisted in execution of lesson plans associated with economics course
• Tutored students one-on-one during weekly office hours; provided guidance involving areas of improvement to assist in academic development
• Helped professors to invigilate exams, marked assignments and exams
• Assisted professors in accomplishing teaching goals throughout the study terms

Chengdu, Sichuan, China

• Gained a solid understanding of various banking services through a rotational training program
• Assisted one mortgage advisor in providing information on mortgages, and calculated related financial issues for customers
• Excelled in the role requiring the ability to handle varieties of customer service and administrative tasks and resolve customer issues with expediency
• Analyzed different mortgage cases and provided implementable plan for customers under the supervision of a loan processor

Deyang, Sichuan, China

• Organized meetings for the management team and submitted the summary to the general manager
• Recorded sales information in Excel for finance and marketing departments
• Demonstrated outstanding interpersonal abilities while answering inquiries from other departments

Master Of Arts (M.A.), Economics

Bachelor Of Social Science, Economics