• Increased the company¡¦s growth by securing new partners, consulting engagements and by delivering new projects.• Responsible for program and portfolio management activities within the Sales and Marketing division.• Executed and maintained program management processes and disciplines in the areas of: program schedule and quality management; communications management; human resource management; cost management; procurement management; risk / issue management; change management.• Mentored staff in methodology and consulting excellence and encouraged best practice in project management and project planning.• Managed budget for the organization to influence organization's financial profitability.• Managed and perform the process of Statement of Work and contract creation to secure new and follow-on work.• Proactively managed systems development, implementation and risk via the use of SDLC.

• Responsible for all customer services issues which is subscribe (Voice SIM, Data SIM, and ADSL).• Inquires about any offered services.• Add any service request (suspend account, reactive accounts, all accounting case handling any customer any case).• Follow up with different clients to close all cases.• Respond to all clients complains and inquires.• Put the client in the first step to get his satisfaction.• Dropping cases.

• Provide helpdesk support and resolve problems to the end user’s satisfaction.• Monitor and respond quickly and effectively to requests received through the IT helpdesk.• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on Priority.• Modify configurations, utilities, software default settings, etc. for the local workstation.• Utilize and maintain the helpdesk tracking software.• Document internal procedures.• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.• Install, test and configure new workstations, peripheral equipment and software.• Maintain inventory of all equipment, software and software licenses.• Report issues to the Service Desk for escalation.• Manage PC setup and deployment for new employees using standard hardware, images and software.• Assign users and computers to proper groups in Active Directory.• Perform timely workstation hardware and software upgrades as required.