I am a highly motivated and driven professional, with the ability to manage complex and technical projects coordinating delivery through direct labour, supply chain and subcontractors. With a flexible approach to work, I readily accept new challenges. I take pride in establishing cohesive relationships with both clients and colleagues, providing support and advice when needed. I am driven by ensuring customer satisfaction and delivering exceptional service.
-
Founder And ChairmanI EletechEgypt -
Project ManagerEsc Nov 2015 - Jan 2016
-
Operation ManagerKush Land International Group Apr 2014 - May 2015South Sudan - Juba• Increased the company¡¦s growth by securing new partners, consulting engagements and by delivering new projects.• Responsible for program and portfolio management activities within the Sales and Marketing division.• Executed and maintained program management processes and disciplines in the areas of: program schedule and quality management; communications management; human resource management; cost management; procurement management; risk / issue management; change management.• Mentored staff in methodology and consulting excellence and encouraged best practice in project management and project planning.• Managed budget for the organization to influence organization's financial profitability.• Managed and perform the process of Statement of Work and contract creation to secure new and follow-on work.• Proactively managed systems development, implementation and risk via the use of SDLC.
-
Account AdvisorRaya Contact Center Feb 2013 - Nov 2013Egypt - Cairo• Responsible for all customer services issues which is subscribe (Voice SIM, Data SIM, and ADSL).• Inquires about any offered services.• Add any service request (suspend account, reactive accounts, all accounting case handling any customer any case).• Follow up with different clients to close all cases.• Respond to all clients complains and inquires.• Put the client in the first step to get his satisfaction.• Dropping cases.
-
It Help DeskBundle Card & Elite Card Mar 2012 - Nov 2012Egypt , Cairo• Provide helpdesk support and resolve problems to the end user’s satisfaction.• Monitor and respond quickly and effectively to requests received through the IT helpdesk.• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on Priority.• Modify configurations, utilities, software default settings, etc. for the local workstation.• Utilize and maintain the helpdesk tracking software.• Document internal procedures.• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.• Install, test and configure new workstations, peripheral equipment and software.• Maintain inventory of all equipment, software and software licenses.• Report issues to the Service Desk for escalation.• Manage PC setup and deployment for new employees using standard hardware, images and software.• Assign users and computers to proper groups in Active Directory.• Perform timely workstation hardware and software upgrades as required.
Mina Mamdouh Eryan Eskander Skills
Mina Mamdouh Eryan Eskander Education Details
-
Project Management Professional (Pmp) -
(Efe-Egypt) -
Shorouk AcademyGood
Frequently Asked Questions about Mina Mamdouh Eryan Eskander
What company does Mina Mamdouh Eryan Eskander work for?
Mina Mamdouh Eryan Eskander works for I Eletech
What is Mina Mamdouh Eryan Eskander's role at the current company?
Mina Mamdouh Eryan Eskander's current role is Founder and Chairman.
What schools did Mina Mamdouh Eryan Eskander attend?
Mina Mamdouh Eryan Eskander attended Project Management Professional (Pmp), (Efe-Egypt), Shorouk Academy.
What skills is Mina Mamdouh Eryan Eskander known for?
Mina Mamdouh Eryan Eskander has skills like Web Design, Multimedia, Programming, C#, Customer Service, Javascript, Joomla, Php, Ado.net, Asp.net, Visual C#, Microsoft Sql Server.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial