• Launched and established Panno in 2020, specializing in premium home textile drapery • Developed a comprehensive business plan, market analysis, target audience identification, and competitive positioning• Designed and curated a diverse range of drapery options to cater to various customer preferences and interior styles• Established relationships with suppliers to ensure a consistent supply of high-quality materials• Built strong online presence through website and social media platforms, leading to increased brand visibility and engagement• Successfully managed a team of 5 employees, overseeing production, quality control, order fulfillment • Collaborated closely with clients to understand their needs, provide expert recommendations, and deliver customized solutions

• Managed end-to-end accounts payable processes, including invoice verification and data entry into the accounting system• Conducted regular vendor statement reconciliations and maintaining positive vendor relationships

• Collaborated with the team to develop, and implement strategies to enhance brand visibility and customer engagement• Conducted research to identify trends, providing insights for product development and inventory management• Utilized Shopify to manage online product listings, track inventory; ensuring a seamless shopping experience

• Client interface on a daily basis handling inquires, solving problems on a timely basis when they arise. • Ensured guest satisfaction by swiftly addressing all concerns and maintaining a positive and friendly attitude utilizing systematical communication abilities and emotional intelligence• Multitasked in a high-pressure environment between guests and upper-level management. Led efforts to improve services, activities and sales promotions to increase positive reviews.• Diplomatic approach in dealings with co-workers, guests, and upper management to create a cooperative peaceful environment.

• Enhanced a viewpoint in the family company and anticipated the working environment in two different countries, which increased the awareness of how a big company works, and long working hours • Promoted sales initiatives to potential customers and answered questions regarding product availability, quality, and transportation• Worked closely with the manager to help improve proprietary sales techniques to better communicate with and satisfy potential and current customers with the company’s rigid communication system• Exceeded the limit of monthly required sales given by the company and increased the customer-sales representative relationship by doing complete work and full attention resulting in raise the monthly profit• Participated in comprehensive training sessions covering financial statements, auditing information, balance sheet and budget management, and profit and loss reports• Constructed various spreadsheets to record company revenues and expenses and created monthly budget reports for senior executives• Developed a wider perspective of accounting and comprehended the established system by following the steps in order