Mina Abdelmasih Email & Phone Number

San Jose, California, United States

Tasks:- Ensuring optimum system integrity, backup, performance & disaster recovery planning.- Integration with third party systems, managing hosting servers and dockers.- Discuss business needs to handle requirements with backend team.- Plan, analyze and develop required APIs for the project.Used Technologies:• Python, Flask, Rest-API, Pandas, Postman, Java, Selenium, JSON, YAML.• MySQL, PostgreSQL.• Matrix collaboration solution, Camunda workflow automation… Show more Tasks:- Ensuring optimum system integrity, backup, performance & disaster recovery planning.- Integration with third party systems, managing hosting servers and dockers.- Discuss business needs to handle requirements with backend team.- Plan, analyze and develop required APIs for the project.Used Technologies:• Python, Flask, Rest-API, Pandas, Postman, Java, Selenium, JSON, YAML.• MySQL, PostgreSQL.• Matrix collaboration solution, Camunda workflow automation platform.• FusionPBX, VOIP, WebRTC, Twilio, UniMRCP, Node-RED SOE.• Stripe, Watson ASR, Google ASR, Google TTS.• Dockers on DigitalOcean and Linode cloud management.• Agile Scrum, Gitlab, JIRA. Show less

• Coordinating day-to-day workflow across the technical support team using Kanban agile mindset.• Liaising with vendors, suppliers, service providers and external resources.• Ensuring optimum system integrity, security, backup, performance & disaster recovery planning.• Continually surveying the current computer sites to determine future network needs and making recommendations for enhancements in the implementation of future servers and networks.• Identifying, diagnosing, and… Show more • Coordinating day-to-day workflow across the technical support team using Kanban agile mindset.• Liaising with vendors, suppliers, service providers and external resources.• Ensuring optimum system integrity, security, backup, performance & disaster recovery planning.• Continually surveying the current computer sites to determine future network needs and making recommendations for enhancements in the implementation of future servers and networks.• Identifying, diagnosing, and resolving LAN/WAN and Wireless "ARUBA" network problems & Failover.• Manage VMware vSphere ESXi with HA for CISCO UCS hosts.• EMC SAN,EMC DataDomain, QNAP NAS storage.• CISCO Nexus 9000, Nexus 3048, Catalyst 2960X with Fiber Optics links.• Implement enhanced security policies on firewalls: FortiGate 200D and Cisco S100v WSA, Cisco ASA 5516-X with Firepower.• Manage services: DNS, DHCP, Active Directory, and Fileservers.• ESET appliance, and ERP View Soft.• Veeam backup systems, Office 365, NVR IPC system.• Implement disaster recovery plans.• Troubleshoot and handle all complex incidents within the time frame agreed with the business.• Network performance and ensure minimal operational disruptions.• Document all troubleshooting and incident management. Show less

• Design, analysis, and implementation using C#• UML, ERD, and SQL database implementation• Packaging and testing software for client

- Handle employees' calls and tickets for first- and second-layers technical support issues.- Audit, manage, analyze and adding new sites to an environment with 7 sites consisting of: • Hyper-V and VMware vSphere with HA for HP hosts with Fiber Optic links. • Netgear network managed switches, EMC2 SAN, QNAP and My Cloud NAS storage. • FortiGate, Cyberoam, Sophos Firewalls and GrandStream VOIP. • Active Directory, File servers, ESET appliance, Kaspersky & Microsoft Dynamics… Show more - Handle employees' calls and tickets for first- and second-layers technical support issues.- Audit, manage, analyze and adding new sites to an environment with 7 sites consisting of: • Hyper-V and VMware vSphere with HA for HP hosts with Fiber Optic links. • Netgear network managed switches, EMC2 SAN, QNAP and My Cloud NAS storage. • FortiGate, Cyberoam, Sophos Firewalls and GrandStream VOIP. • Active Directory, File servers, ESET appliance, Kaspersky & Microsoft Dynamics ERP. • Symantec, Veeam backup systems and CCTV cameras. Show less

- Covering two working shifts managing and adding a new site to the network.- Handle employees' calls & tickets for first- and second-layers technical support issues.- Audit, manage and analyze a virtual environment consisting of: • VMware vSphere with HA for HP hosts, Symantec, Veeam backup systems. • EMC2 SAN, QNAP NAS storage, HP managed switches, FortiGate. • MS Windows Server 2012, ESET appliance, Oracle ERP.

- Handle employees' first- and second-layers technical support issues.- Audit, manage and analyze an environment consisting of: • ADC, Folder Redirection, File Server, NAS storage, Mikro-Tik server Router-OS. • CCTV security cameras, Backup4all, VNC & Kaspersky Endpoint Security. • Remote management of 4 separate workgroup branches.

Bachelor Of Computers And Information Systems, Computer Science, Good//

Activities and Societies: Chamber Chorale

Scholarship Sponsored By Ministry Of Communication And Information Technology, Networking Security And Management Track, Excellent

MCIT diploma - Networking Track - 2014 Intake Global Knowledge Center - Cairo, Egypt MCSE 2012 MCSA 2012 MS Project Management 2010 CCNA.

Scholarship Sponsored By Ministry Of Communication And Information Technology, Advanced Cloud Devops, Excellet

- Cloud Fundamentals - Deploy Infrastructure as Code (IAC) - Build CI/CD Pipelines, Monitoring & Logging - Agile mindset "Scrum methodology"