As a Senior Operations Manager, I oversee and manage the day-to-day operational activities of the business with operations managers, collaborating with the executive team to develop a shared strategy and vision for each BU.Key responsibilities include:Overseeing multiple accounts across various sectors including E-commerce, Telecom, Technology, RealEstat, Tobacco, FMSG, FINTECH, Technology, Medical, Educational, Aviation and Governmental projects.Ensuring effective and consistent communication with clients and stakeholders. [Internal & External]Leading a team of Operations manager Managers, responsible for their performance and development.Providing people leadership, management, and development for over +1000 employees across differenttitles and accounts.Launching new projects with a green start and managing performance metrics related to customerexperience, business, and cost management.Leading successful Six Sigma projects at both the account and entity levels.Developing annual business plans and financial projections, and delivering projected financials andbusiness plan goals.Managing and developing a team of Managers to exceed business targets.Agreeing on personal development plans with direct reports and supporting their team in achieving those plans.Deploying COPC guidelines to enhance customer experience and decrease costs.My skills include crisis management, people development, strategic planning, and execution to enhanceprofitability, productivity, and efficiency throughout the company's operations. I am accountable forachieving budgetary targets and ensuring consistency in achieving green scorecards across differentaccounts.

• Manages and is responsible for the day-to-day operational activities of subsidiaries.• Work with others in the executive team to develop a shared strategy and vision for the subsidiary.• Overseeing Multiple accounts across different sectors “E-commerce, Telecom, Technology, and real state.• Effective & consistent client and stakeholders communication • Leading a team of Assistant Contact center managers, responsible for their performance and development• People Leadership, management & Development of over 500 employees across different titles and accounts.• Launching new projects with a green start.• Performance management of customer experience, business, and cost management metrics• Leading SIX SIGMA successful projects – account & entity level• Developing Year’s Business plans and financial projections• Delivering the projected financials and business plan goals• Manages and develops a team of Managers to exceed business targets.• Agree on personal development plans with their direct reports and support their team in achieving the plan.• Deploying COPC guidelines towards enhancing customer experience and decreasing cost• Overseeing Multiple accounts across different sectors.Skills: Crisis Management · People Development ·• Manages and is responsible for the day-to-day operational activities of subsidiaries. • Work with others in the executive team to develop a shared strategy and vision for the subsidiary. • Accountable for achieving budgetary targets submitted and subsequently agreed with the board. • Strategic planning and execution to enhance profitability, productivity, and efficiency throughout the company’s operations. • Overseeing Multiple accounts across different sectors “E-commerce, Telecom, Technology, and real state. • Effective & consistent client and stakeholders communication • Leading a team of Assistant Contact center managers, responsible for their performance and development

Contact Center Manager - Teleperformance Egypt