M T. Email & Phone Number

SCCM Training (20703-1 Administering System Center Configuration Manager)SCCM Training (55133A PowerShell for System Center Configuration Manager Administrators)Microsoft Endpoint Manager (MD-101T00-A Managing Modern Desktops)CompTIA A+, Network+ certifiedMicrosoft Certified IT Professional (MCITP)Microsoft Certified Technology Specialist (MCTS)

Listed skills include Technical Support, Active Directory, Networking, Customer Service, and 11 others.

• 

  It Systems Administrator

  Plasman

  Mar 2020 - Present - Windsor, Ontario, Canada

  • SCCM Administrator – planning and deploying Distribution Points, managing SCCM server, deploying and managing Applications, Software Updates, Windows 10 upgrade and patching for 1800 devices across 15 sites.• Manage Windows Servers through VMware vSphere Client. • Manage user accounts and groups in Active Directory• Write PowerShell scripts to automate administrative tasks and bulk update AD objects.• Manage Group Policy Objects using Group Policy Management Console.• Manage Panda Adaptive Defense.• Manage Soti MobiControl MDM – manage mobile enrollment rules, device and application rules, deploy and support company cell phones.• Mimecast Administration.• Manage Microsoft licenses, user mailboxes, distribution lists, Teams sites and resources via Microsoft 365 Admin Center and Exchange Online Admin Center.• Manage network printers and print servers – lease renewals, installation of new printers, and deploying printers to users via Group Policy.• Provide first and second level support to end users. Act as escalation point for troubleshooting advanced network and systems issues.• Provide technical support to Executives.• Oversee the SysAid helpdesk ticketing system.• Mentor and provide guidance to Helpdesk Technician and IT Analysts.• Conduct IT Orientation for new employees – training and on-boarding of computer systems, VPN, MFA, cell phones and desk phones.• Hardware configuration, maintenance, troubleshooting – configure new computer systems, repair and upgrade existing systems.• Provide advice and guidance regarding computer technology, hardware and software.• Set up work stations for new employees and relocate work stations when required.• In charge of IT stock and purchasing of computer equipment• Maintain AutoCAD and Adobe licenses via their portals• Create/maintain IT work instructions and standard procedures.• Create/maintain user how-to documentation for user self help (FAQs).• Perform data restore for users using Veeam agent.