• Serve as the product ambassador both internally and externally, sharing knowledge and answering questions related to the product. Managing 5 projects simultaneously, my responsibility is to drive the execution of all processes in the product lifecycle, collaborate closely with cross-functional teams to resolve issues and ensure that the project goal can be achieved on time.- Define new product specification and cost, schedule and quality control- Market trend and competitor analysis, providing training to Sales to highlight product KSP- Material management, monitoring sales plan changes to prevent shortage or excess- Defect analysis and driving improvement actions- Customer complaint handling- Report project outcomes and/or risks regularly and escalate issues as necessary- Coordinate product certification, tech events (Computex/ CES/ IFA) and awards - Product technical document and marketing materials review and making- BOM and part number creation and maintenance, sample management• Responsible for PM recruitment and interview process, support candidate evaluation and selectionAchievements• Intel Evo badge earning for the responsible project - ASUS VivoBook S14• Won iF Design Award in 2020 and Red Dot Product Design Award in 2021 for the responsible project• Led the team to obtain Intel NRE (non-recurring expense) for the company by satisfying contract requirements• ASUS Sneak Peek: on behalf of the department, attended the product launch event in Taiwan, responded to media questions and conveyed the key selling points of the product• Resolved customer complaints about laptop appearance defect: collaborated with R&D and Design team to clarify the root cause, introduced short/long term solutions, successfully eliminated the defect to avoid potential risks of future customer complaints

• Team management• Collaborate with cross-functional teams to achieve customer request and sales target• Customer order and payment management and shipment arrangement• Contract, credit and letter of guarantee review, hedge and stock report editing and auditing• Save extra cost and improve procedure to maximize customer satisfaction and sales performance• Report abnormal conditions and deal with special requests in timeAchievements• Russia customer USD 2.2M bad debt issue: on behalf of sales department, appeared in court in Moscow and gave crucial testimony to win the judgement and obtain 70% of the compensation• Achieved the quarter-end performance goals: collaborated with logistics and fulfillment team to improve the shipment process to ensure smooth shipment and more working time to maximize sales performance and achieved the quarter-end goal successfully• Resolved the urgent needs of a special customer: collaborated with service and sales team to satisfy customer needs within the given time• Found and corrected defects in legal document to avoid potential business risk

According to Fortune Global 500, AEON is the largest retail group in JapanInternship program including:• e-Commerce application, logistics management and CSR course training at HQ• Store operation and e-shopping process learning, providing customer service and product packaging• Logistics center and other types of retail store visiting