Senior Engineer, Sales Product Manager
• Serve as the product ambassador both internally and externally, sharing knowledge and answering questions related to the product. Managing 5 projects simultaneously, my responsibility is to drive the execution of all processes in the product lifecycle, collaborate closely with cross-functional teams to resolve issues and ensure that the project goal can be achieved on time.- Define new product specification and cost, schedule and quality control- Market trend and competitor analysis, providing training to Sales to highlight product KSP- Material management, monitoring sales plan changes to prevent shortage or excess- Defect analysis and driving improvement actions- Customer complaint handling- Report project outcomes and/or risks regularly and escalate issues as necessary- Coordinate product certification, tech events (Computex/ CES/ IFA) and awards - Product technical document and marketing materials review and making- BOM and part number creation and maintenance, sample management• Responsible for PM recruitment and interview process, support candidate evaluation and selectionAchievements• Intel Evo badge earning for the responsible project - ASUS VivoBook S14• Won iF Design Award in 2020 and Red Dot Product Design Award in 2021 for the responsible project• Led the team to obtain Intel NRE (non-recurring expense) for the company by satisfying contract requirements• ASUS Sneak Peek: on behalf of the department, attended the product launch event in Taiwan, responded to media questions and conveyed the key selling points of the product• Resolved customer complaints about laptop appearance defect: collaborated with R&D and Design team to clarify the root cause, introduced short/long term solutions, successfully eliminated the defect to avoid potential risks of future customer complaints
