Minda Harrell Email & Phone Number

United States

Accountable for the success of the customer's journey by providing point of sale software solutions, SaaS company. Partnering with the sales team by providing a seamless transition from the point of acquisition through post-sale. Customer base in restaurant, retail, and appointment based sectors.Core Accomplishments:∞ Building the infrastructure of the company from the ground up∞ Day to Day: working with coast to coast sales team and customers by conducting virtual demos and trainings, ongoing customer support through deployment and beyond∞ Working with and leading a fully remote team∞ Project manager on current and future software development∞ Building strong relationships by engaging the customer and exceeding high expectation levels leading to high retention∞ Served as the primary relationship holder for potential and existing customers∞ Managed customer issues and escalations leading to refined internal processes to deliver quality products and customer service∞ Created, maintained, and update all training programs and materials for internal and client use

Nashville, Tennessee

Core Accomplishments:∞ Restructured large beverage program - over 700 skus - for efficiency, ease of sale, profitability, and accountability∞ Rebuilt FOH management team, improved staff morale∞ Streamlined scheduling for better coverage and productivity

Nashville, Tennessee

Core Accomplishments: ∞ Established an updated hiring process and hierarchy to dramatically decrease a high turnover rate ∞ Oversaw a direct report team comprised of 20 directors and/or managers and a team of 100+ employees in a multi-revenue, $8M concept∞ Identified areas of opportunities in menu execution leading to two successful seasonal menu roll outs with more consistency in flavor and plate presentation, faster ticket times and better value perception all while maintaining our brand standards and improving guest reviews∞ Instilled and/or implemented standard practices to improve service execution and accountability∞ Identified opportunities within our interdepartmental reporting practices leading to a more accurate baseline to incrementally improve each department's financial accountability

Albuquerque, New Mexico Area

Core Accomplishments:∞ Hired and trained opening concept teams for 16 restaurants with 3 different concepts∞ Established organization and structure to concept∞ Managed Executive Team comprised of Operations, Training, and Marketing personnel∞ R&D - menu item testing, instructional design, implementation and training∞ Led the Executive Team while re-branding the concept through menu and concept design, creation of Training Program and accountability tools∞ Implemented cost controls ∞ Created company culture

Albuquerque, New Mexico Area

Core Accomplishments:∞ Created proper accountability processes for two start ups

Albuquerque, New Mexico Area

Core Accomplishments:∞ Accountable for POS programming ∞ Responsible for payables and payroll for 9 companies∞ Set up 9 restaurants for accounting success

Albuquerque, New Mexico Area