Mindaugas Jonikas Email & Phone Number

Vilnius, Lt

Lithuania

Experienced professional with a strong background in making sure different computer systems work well together and leading important projects. Proven ability to connect clients' Transportation Management Systems with our internal systems at ColliCare smoothly. Skilled in changing data formats like EDIFACT, XML, JSON, CSV, and TXT.Key Skills:Project Management:Gather information carefully for complex projects.Work closely with clients and users to create solutions that fit their needs.Make user guidebooks to help people navigate through systems.Operational Management:Make sure that production runs smoothly for advanced transport management systems.Protect the systems' smooth operation by making sure different parts work well together.Solve problems for users quickly to make the systems more reliable.Reporting and Decision-Making:Create reports with useful information for top management.Give a clear picture of ongoing challenges and finished projects.Help leaders make informed decisions.Professional Achievements:Successfully combined technical skills and project management to connect systems seamlessly.Improved operational standards at ColliCare through smooth EDI integrations.

Lithuania

Managing Computer Host Systems and Operational EfficiencyIn my role, I took charge of overseeing computer host systems, including hardware, software, and equipment. I ensured the smooth functioning of these systems, focusing on their maintenance and performance.I was responsible for developing tools, procedures, and training sessions aimed at enhancing operations for both our team and clients. These initiatives streamlined processes and empowered everyone to work more effectively within the systems.One of my key tasks involved managing various projects and schedules. My goal was to achieve maximum benefits while minimizing any potential disruptions. This required careful planning, coordination, and adaptability.When issues arose, I facilitated problem-solving sessions to restore production promptly. I worked collaboratively with external vendors and support personnel to find solutions efficiently.Within the scope of my role, I oversaw the day-to-day operations of the FCR and Infomedia host computers. This involved monitoring performance, maintaining configurations, and ensuring timely repairs when needed.In summary, my role revolved around maintaining the functionality of computer host systems, optimizing operational processes, and promptly addressing any challenges that arose.

Vilnius, Lithuania

As a vital ETOC (Enterprise Technology Operation Center) team member, I undertook pivotal responsibilities:Customer Engagement and Troubleshooting (TSC): My role encompassed swift responses to customer emails, orchestrating remote sessions, and ensuring seamless component installations and troubleshooting. This was fundamental for optimal usage of Western Union services.Monitoring Prowess: Initially, I monitored Western Union's entire infrastructure and applications. During disruptions, I swiftly engaged in restorative actions, including managing major incident calls and liaising with internal IT teams.Major Incident Management (MIM): During major incidents, I expertly led communication among stakeholders and guided recovery efforts. Analyzing data, I made informed decisions to enhance future incident responses and mitigate recurrences.Complementing these responsibilities were significant projects:Continuous Service Improvements (CSI): Actively contributing to better service quality, I facilitated ongoing operational enhancements.Incident Analysis (HV Analysis): I conducted thorough post-incident reviews, extracting insights for improved preparedness and prevention.Process Refinement and Mentoring: Mentoring colleagues, I provided feedback and integrated observations to refine our standard procedures.Guidebook Maintenance: I meticulously updated guidebooks, ensuring efficient service restoration steps, escalation processes, and agent contact lists.New Hire Engagement: Participating in interviews, I offered insights to identify key attributes for recruitment.In essence, my ETOC role epitomized adept troubleshooting, vigilant monitoring, and unwavering commitment to top-tier service. Through strategic analysis, mentoring, and proactive project involvement, I consistently heightened operational efficiency and maintained impeccable service standards.

Aarhus

Engaging Proficiency in SAP and WMS, Nurturing AutomationMy role centered on deftly navigating SAP and WMS systems, pivotal repositories of comprehensive warehouse data. A significant aspect of my responsibilities revolved around ensuring the optimal function of automated robots, achieved through meticulous maintenance and prompt repairs. Moreover, my role extended to imparting knowledge to new hires, encompassing safety protocols, system nuances, and efficient warehouse navigation.In essence, my role fused a deep understanding of SAP and WMS systems with hands-on expertise in the realm of automated robotics. Guiding new hires through the intricacies of the warehouse operations, I contributed to the seamless functioning of the entire operational ecosystem.

Århus Area, Denmark

Aarhus Denmark

Ap Degree, Information Technology Network, Graduated

Activities and Societies: Buddy ProgramIT Network student. Improving knowledge about Routing Services.

High School