Monoprice.com is an eCommerce leader specializing in high quality cables, components and accessories for computer and consumer electronics. The Monoprice brand's greatest claim to fame is our consistent ability to deliver premium quality products on par with the best known national brands at prices far below the retail average along with unmatched speed and service.Web Product Manager, IT Project Manager, Kanban Service Delivery Manager

Public Relations, Events & Tradeshows, New Product Marketing, Web Promotions, Budgets.

Charter Communications, Inc. is a Fortune 500 company and the fourth-largest cable operator in the United States providing advanced video, high-speed Internet, and telephone services to approximately 5.2 million residential and business customers in 25 states. • Led a team of ten Account Coordinators that supported Account Executives from quote generation through installation to billing• Improved turnaround time from contract signed to billing by streamlining Salesforce reporting and creating dashboards to identify account requests needing attention• Built relationships across key departments to quickly resolve customer and strategic account escalations regarding billing, installations, and troubleshooting by building relationships with key departments • Reinvigorated underperforming account coordinator team across key metrics including contribution, accuracy, time management, and customer service via individual coaching and team meetings identifying areas of success and opportunity.

• Drove strategy and tactics for multi-cultural marketing in the California Market with a focus on the Chinese, Hispanic, and Armenian segments• Developed in-language marketing materials for distribution in lobbies, direct sales representatives, and authorized retailers.

Newegg.com is the second largest internet only retailer in the United States with a focus on consumer electronics and computer hardware. $2.5B in annual sales. • Led a team of three people to support Marketing and Web Management with operations, analytics, reporting and special projects • Developed and managed a $37 million annual marketing plan across multiple marketing channels, including search, affiliates, email, brand and social media marketing• Member of the senior marketing team on the Newegg brand re-launch “Take it from a Geek” campaign resulting in 20% increases in unique visitor and new visitor traffic to Newegg.com in Q1 2012• Provided a comprehensive view on campaign performance by overseeing the development of marketing and web reports, with full ROI analysis by product category and sub-category• Built and reinforced stronger vendor relationships through development of comprehensive annual brand marketing cross promotion strategy and product launch plans for key partners, such as Microsoft and Intel• Managed relationship and provided guidance on creative process and ad placements with design/media agencies to ensure a synergistic brand image• Managed relationship, press release writing & approval process, and press interviews with Public Relations agency to ensure a unified brand voice

• Oversaw marketing program development for Newegg.com, Newegg.ca, and NeweggBusiness • Revamped creative, customer delivery, and vendor sales processes on seasonal print initiatives and lowered production costs while increasing reach and tripling vendor co-op funding• Developed third party relationships through co-branding opportunities to reach mutual target audiences with non-tech companies, such as UPS and CafePress• Developed and executed annual marketing events calendar with booth and street team activations at consumer/gaming shows and schools, growing the Newegg College Tour from 10 plus colleges in Southern California to 40 plus colleges across the US• Managed $25 million annual marketing budget through collaboration with internet and brand marketing team leaders• Refined the process flow of vendor funding for all Marketing activities to ensure P&L accuracy and continuation of incremental funding.

• Coordinated program development and execution of company catalogs, flyers, online promotions, sweepstakes, and other marketing initiatives• Coordinated planning and execution of corporate and marketing events• Designed and coordinated fulfillment of printed marketing material• Developed presentation materials for senior management.

- Contract position through agency to create and update the Chinese section of the Southern California Edison website- In charge of proofreading Chinese, creating and editing content, updating links, formatting pages and other web duties

- Provide excellent Customer Service- Process customer transactions accurately and efficiently- Responsible for balancing cash drawer and direct and referral selling to Personal Bankers