Liaising with internal and external stakeholders to improve communication between companies/pillars. Analysing trends to increase business engagement and client outcomes. Managing and coaching team members to increase productivity whilst juggling interpersonal relationships and assisting with having a holistic work-life balance. Managing conflicts and escalations in line with company policies and duty of care.

Managing internal and external stakeholder relationships, working closely with HCP and NDIS teams to ensure smooth client onboarding and suitable CAREGiver-Client matching. Improved internal company processes, reinforced best practices, handle escalations, and provide coaching.

Managing client and CAREGiver schedules to achieve quality service whilst maintaining employee satisfaction in a high-communication, fast-paced, and time-sensitive environment.

Assisted with technical management of internal programming of events and external hire of venue facilities in areas of lighting, sound, general production, equipment maintenance, and event-specific venue setup.

Worked autonomously with highly confidential information to facilitate bookings for COVID-19 vaccinations under Department of Health and Human Services. Serviced inbound phone calls and triaged accordingly to appropriate departments.

Provided non-medical care (personal care, home care, companionship/social support, transport assistance, etc.) to the aged and people with disabilities.

Internship with Back To Back Theatre, engaging and expressing with people with disabilities through art. Learnt and supported on Project PORTRAIT, and around the theatre with various productions and rehearsals, creatively and technically.

Provided non-medical caregiving and support to people in the local community in Greater Geelong and the Surf Coast Shire. Worked with children with ASD and ADHD.

Worked across various types and scales of events in Singapore, Thailand, China, and Australia, ranging from small conferences/meetings to large exhibitions and concerts.Assisted in Operations forLighting: Set up, console operating, designing, followspotting, focussing. Assisted with paperwork (power distribution, budgeting and hiring, lighting plans, signal chains, etc.) Utilised softwares for design (MAonPC, Rhino, AutoCAD).Audio: Set up, console operating, post productionVision: Set up, video switching, broadcasting, and post productionRigging/Staging: Basic knowledge with hoist and weight-bearing

Setup and pack down, followspot operator, and lighting operator for events ranging from conferences to D&Ds, and the AFL Grand Final.