Quality Project Leadership:• Leadership in Quality Initiatives: Led the Behavior-Based Quality (BBQ) project across two manufacturing sites (800+employees), fostering a unified culture of quality. Enjoyed 96% turnout for a training event in a 24/7/365 manufacturing environment.• Strategic Planning and Execution: Crafted and implemented a detailed one-year plan to align teams with a shared quality objective, driving organizational change.• Design and Implementation of Training Programs: Developed and executed training modules to enhance product and service quality, ensuring alignment with industry standards and best practices.• Cross-Functional Collaboration: Worked closely with teams across various departments to identify skill gaps and tailor training solutions that meet organizational needs.• Employee Training and Engagement: Developed and delivered Customer Product Steward training, organized townhall meetings, and provided clear communication to ensure employee understanding and involvement.• Motivational Programs: Launched the Quality Hero program to recognize and reward employees for significant contributions to quality, boosting overall motivation and engagement.• Extensive Coordination and Communication: Maintained ongoing communication and direct engagement with staff across shifts and departments to ensure the success of quality initiatives.• Transformational Leadership: Successfully transformed the quality culture at two sites, demonstrating the impact of effective leadership in driving organizational improvements.

Quality Assurance: Investigation and Improvement• Quality Assurance: Develops and implements control processes to ensure products meet internal, customer, and regulatory standards for quality and reliability. Conducts inspections, analyzes data, and drives continuous improvements to enhance product quality and efficiency.• Root Cause Analysis & Problem Solving: Led root cause investigations when mold trends indicated potential out-of-specification (OOS) issues. Adapted strategies based on customer input, ensuring thorough and effective resolution.• Continuous Improvement: Maintains comprehensive documentation and implements innovative solutions to continually improve product quality and operational efficiency.• Client-Facing Investigations: Successfully managed client interactions by conducting focused, one-on-one calls and minimizing unproductive group discussions. This approach led to the acceptance of numerous root cause analysis (RCA) investigations and agreements on high-value corrective actions.• Collaborative Problem Solving: Worked closely with customers to develop and implement labor-intensive repairs, funded by the client, which strengthened mutual trust and demonstrated a shared commitment to quality stewardship.• Employee Learning & Development: Provided education and clear communication to both internal teams and customers, ensuring a deep understanding of issues and fostering a culture of continuous learning and quality improvement.

Championed Measurement Team Development at FXI:Led a project to refine foam cutting processes, investigating, and determining optimal cutting sizes. Documented and enforced new protocols, resulting in a significant reduction of scrap waste from 7-10% to under 2%, marking a 75% improvement in efficiency

Foam Processing and Production Efficiency• Process and fabricate foam worth $800K annually for mattresses and furniture, calibrating equipment to cut 200-foot-long sections into custom measurements for both standing and recurring orders.• Analyze key production metrics to increase throughput and reduce operational costs by over $3K per week.• Implement efficiency enhancements that have nearly eliminated wastage, maximizing material usage and cost-effectiveness.

Parental Leave: Full-Time Parent of Triplet Girls• Managed the daily logistics and care of triplet daughters, developing strong multitasking, scheduling, and crisis management skills.• Fostered a nurturing and structured environment that emphasized early childhood education and development.• Cultivated patience, resilience, and effective conflict resolution strategies through continuous hands-on experience.• Developed exceptional organizational abilities by coordinating medical appointments, educational activities, and family logistics.

• Managed dual roles assessing and attaining 11,000 SKUs generating over $40MM in annual revenue, coordinating with Procurement Specialists to source cost-effective parts and enhance profitability.• Utilized PTC Servigistics and Excel to develop financial models forecasting automated supply and demand requirements for inventory.• Authored and drafted a corporate communication proposal for this procurement initiative, successfully executed company-wide across 15,000+ employees.• Conducted extensive software testing, running several thousand iterations to ensure reliability and functionality prior to official release.

• Developed and implemented training processes, procedures, and best practices for the SAP CRM system and related modules within the call center and procurement department.• Focused on streamlining the user interface to enhance efficiency and user experience.• Created, tested, and implemented over 300 scripting queries to support the sale of warranties and other services.• Conducted high-volume data mining to generate detailed management reports on call center sales, metrics, and key performance indicators (KPIs).• Crafted a custom Access-based program to automate and optimize the reporting of business-critical data.

Call Center Analyst, 24/7 Triage Non-Emergency Medical Facility• Managed a call center infrastructure including 10 Windows workstations and 3 administrator terminals using MS Office, Relay Health, and Crystal Reports to support 20 RNs.• Automated system backup processes, reducing backup time by 10 hours weekly, enhancing system efficiency.• Developed and delivered over 20 web-based software and customer service training courses to improve staff competency and performance.• Upgraded Relay Health triage decision tree modules to display all possible outcomes and associated costs, optimizing decision-making processes.• Conducted a comprehensive analysis of the financial impact of redirecting non-ER cases, saving the hospital over $750K annually.

Leader in Virtual Banking Initiatives• Spearheaded virtual banking efforts, delivering comprehensive online services, products, and support to customers.• Rapidly increased monthly online transactions to over $8MM within the first three months of rollout, achieving the status as the second highest branch in transactions and dollar pass-through volume.• Significantly reduced operating costs within two months, achieving the lowest cost base among all branches.

Provided translations to the intelligence community. Maintained Top Secret/SCI security clearance.