• Teach mindfulness both as an orientation and as a practice• Raise funds to support project mission• Create and nurture strategic relationships that play an integral role in facilitating and supporting the project• Create curriculum for classes and workshops that are focused on veterans and service providers

Communicated implemented and ensured compliance with firm operational guidelines and policies and supported the branch operational risk and audit process.Recruited, selected, on-boarded, trained, managed and led a team of 5 operational support staff.

Created unique life-long learning company. Successfully formed a team of more than 100 instructors and facilitated 100 plus classes in just over 1 year. Responsible for all aspects of the business including: marketing and sales, customer service, copy-writing, scheduling, and designing printed materials.

Managed various customer service teams with as many as 35 direct reports. Maintained full responsibility in meeting and exceeding quality goals, average speed of answer (ASA), and cross-selling standards.Division led all customer service lines in internal quality metrics for 9 of 12 months. Achieved the highest customer satisfaction results from monthly external Customer Service Satisfaction Survey for 22 straight months.Formed and led Managers Development Sessions across 3 national sites. Resulted in management across all sites being more knowledgeable, confident, efficient, and consistent.

Received letter of commendation from CDR B.C. Leware USN “…for your loyalty…duty…outstanding professionalism…the highest traditions of the United States Navy.”