Mindi Hoffman Email & Phone Number

Denver, Colorado, United States

Madison, WI

Madison, WI

816 State Street, Madison, WI

• Prepared incoming gifts for gift entry and provided backup gift entry assistance; implemented process changes.
• Provided customer service in calling members to resolve questions or issues that arose in processing gifts.
• Created correspondence via letter and email to Society constituents. Assisted with large membership mailings.
• Managed inventory of print materials, office supplies and maintained office equipment resulting in smooth office operation.

Madison, WI

• Provided support for sizable management teams that included scheduling meetings and teleconferences, creating agenda, recording and posting minutes on SharePoint, and following up on action items.
• Received a Premier Choice Award for exceptional performance in proofing letters for special mail-merge mailings, creating an accurate mailing list and expediting delivery.
• Learned new processes that assisted in compliance and promoted good credit union relationships.
• Prepared time sensitive proposals and quotes for field staff and credit unions, resulting in new business.
• Assisted in training conference preparation which resulted in a successful conference.

Madison, WI

• Supported small department, creating and distributing scam alerts to credit unions as a loss prevention aid.
• Devised a system of entering incoming scam information into database, resulting in improved searches and faster turnaround time.
• Communicated with credit unions and law enforcement to obtain accurate details for scam alerts.
• Directed customers through company website to access the program, and quickly responded to requests for changes, additions or deletions to service.
• Provided procedure training resulting in program being successfully transitioned to new staff.

Madison, WI

• Ensured smooth workflow for regional manager and eight field auditors by preparing audit letters, proofreading completed audits provided to credit unions, and entered audit details into database.
• Prepared seminar materials and attendee name badges with accuracy and managed attendee lists.
• Gathered and submitted weekly attendance for staff of 35; checked balances for accuracy, and worked with payroll to resolve attendance discrepancies.