• Partner with clients and future clients to provide cutting edge technology in court reporting and litigation services.• Collaborate with firms, attorneys, and legal staff to offer white glove service and technology solutions as a newer twist on court reporting offerings. • Focus on differentiating our offering and client satisfaction through personalized solution selling and exceptional service.

• Provided legal business consulting services to law firms, implementing RJH values of trust, communication, and growth.• Collaborated with small and mid-sized firms as a Fractional COO, managing divestitures and offering tailored consulting solutions.• Assisted firms in defining success, achieving a high return on investment, and promoting diversity and inclusion for better results.

• Provided expert guidance to small businesses and entrepreneurs in Houston, Texas, to develop successful business plans and achieve their goals.• Collaborated with owners to identify needs, offer support, and implement best practices for business growth.• Mentored owners through the life of their business, offering experienced advice and education on relevant topics.

• Marketed Lenovo products to Account Managers in Chicago and Lincolnshire offices to ensure top-of-mind presence among the sales force.• Provided competitive pricing to help win deals against local competition and build brand loyalty.• Delivered marketing materials on new products to exceed quarterly goals and utilized CRM to track sales and inventory.

• Manage specific client requirements for projects from proposal to outcome; monitor expectations throughout the project(s) for multiple companies simultaneously• Speak to private equity firms, strategy consultants, hedge funds to provide insights on industries prior to investing• Held several contract positions within companies to fulfill interim management positions

• Member of the senior leadership team successfully responsible for client retention (100%) and growth of our largest accounts• Success factors included product usage, funding models, contract creation and negotiation, RFP responses, client presentations, project management and mentoring account managers • Maintained a strategic perspective on what’s important like mobile offerings, technology hot buttons and reporting capabilities• Continually expanded industry knowledge through market trends and delivery of the overall total cost of ownership • Acted as a liaison to product marketing and client experience

• Solely led business development for the Chicago office, driving client engagement and revenue growth• Collaborated with Marketing and the Global Chair on Real Estate practice goals to enhance market presence• Managed office business development opportunities, including client meetings, pitch preparation, and firm events

• Operated a $22mm legal services business over the Midwest including the management of Court Reporters, Scheduling, Production, Case Management, Client Services, Payroll, Billing and Video;• Led a team of 21 direct reports and 37 indirect reports on a daily, weekly and monthly basis; responsible for their personnel management as well as output;• Created partnerships with the sales infrastructure to ensure client satisfaction, repeat services business, expanding the Merrill footprint and referrals for new opportunities;• Developed and maintained programs for employee growth and retention, production efficiency, client satisfaction and secure recognized revenue in the current fiscal year;• Focused on monthly and annual gross profit margin;• Focused on revenue potential by improving service model and maintaining competitive pricing offerings;• Improved relationships and partnered with local court reporters to increase Merrill's resource pool and enhance offerings; And• Researched market trends and compliance updates in the court reporting and legal services space to ensure Merrill met all legal requirements

Manager, Business Engagement• Created and managed a $21MM business within Thomson Reuters• Supported two major product lines which were focused on competitive intelligence• Product Managed initial product, taken from vaporware to launch to successo Oversaw the cross-functional team - worked closely with Director of Product Development and Engineering to ensure development and delivery of product were in line with client expectations; continually updated product timeline throughout execution, created client user groups for updated feedback, coordinated monthly meetings of all shareholders to determine budget and needed changes for next generation updates and worked with product team on three-year plan• Developed and managed programs to increase and secure revenue associated with two additional product suites; created strategic initiatives to improve client retention and client satisfaction; responsible for the P&L associated with this team and for the increase in client usage and adoption of software applications to over 200 top tier clients and 150 corporate accounts• Responsible for hiring, training, territory review, quota, revenue generation and overall ability and satisfaction of the consulting team.Senior Business Development Consultant • In conjunction with the Director of Sales, scoped the position on the team and direction of the group, before being promoted to managing the team• Managed client relationships, retention and perspective of two product lines - individual contributor and manager• Supported new business and sales team pre and post-sale• Created a process and data analysis around the work and outcomes of this team

IBM (Lenovo) PC Marketing Manager (Channel Management & Partnerships) – Public Sector, Chicago, Illinois• Promoted to field sales position selling hardware and software directly to education, government and healthcare accounts in Illinois• Cultivated relationships with top level executives, IT departments, and purchasing agents (average opportunity $2-3MM; average annual quota $30MM; obtained over $45MM in one year for one account)• Teamed with business partners (VARS), subject matter experts and key customers to streamline sales efforts and grow web of connections to build client baseProduct Specialist (Channel Exposure), Atlanta, Georgia• Marketed IBM hardware, software and services to education & government customers (Inside Sales Center)• Worked closely with VAR’s to enhance local relationships and offer delivery solutions and alternative product offerings• Initiated High Energy Action Team (improving morale for over 1200 on-site employees); placed on the in-house advisory boardMarketing Support Representative for Business Partner Channel (Indirect Partner Channel), Cincinnati, Ohio & Atlanta, Georgia• Phase 1: IBM product manager for channel account team of approximately 300 sales solution specialists at Entex Corporation (onsite)• Phase 2: Directly responsible for affiliated revenue generation and partner relationships across all tier one VAR’s for IBM (US only)• Facilitated yearly sales training for all tier one business partners to increase mindshare and market share; coordinated quarterly planning sessions; executed purchasing and tracked IBM sales against their total revenue in this product