Mindi Rice Email & Phone Number

Working in the behavioral health development space, a resource for Provider Network questions for Employer RFPs and RFIs, and leading our BH Agile team as the Scrum Master.Certified SAFe Agilist, December 2022. Updated to SAFe 6.0 July 2023.Certified ScrumMaster (CSM) from Scrum Alliance, July 2023.Certified Scrum Product Owner from Scrum Alliance, August 2023.

Mountlake Terrace, Wa

Resolving escalated issues for assigned accounts, developing collaborative relationships with internal and external partners, and ongoing business analysis for projects and issues ACCOMPLISHMENTS: Developed Excel-based dashboard for tracking team work (2020) that grew into developing dashboards for 12 teams in department (2021), completed statewide specialty contract update which included new method for signing documents (2021), established new systems for a joint operating committee to reduce meetings from monthly to quarterly due to reduction of issues (2020). SKILLS: contract management, project management, working with cross-functional teams to support projects and initiatives, risk analysis, vendor management, change management training

Mountlake Terrace, Wa

Resolving escalated customer issues, providing coaching and feedback to assigned Customer Service Reps, developing and updating training materials and resource documents ACCOMPLISHMENTS: Led review and updates of 100 Provider Customer Service technical procedures (2019), created weekly learning content for my team of 20 CSRs as well as created and led multiple department-wide trainings for new products or product updates (2018-2019). SKILLS: Technical writing, coaching, provider de-escalation

Mountlake Terrace, Wa

Responsible for answering provider questions via telephone in a timely and accurate manor ACCOMPLISHMENTS: Filled in as Acting TSS (April-August 2017, October 2017), and Acting Trainer for newly hired provider CSRs (September 2017, November 2017) SKILLS: training delivery, peer coaching, caller deescalation, research and analysis

Assistant Store Manager, Shift Supervisor, BaristaResponsible for hiring and training new baristas, driving sales, supply chain management, evolving store procedures and layout to embrace LEAN principles, customer serviceACCOMPLISHMENTS | Led team to exceed district sales goals in Holiday 2012 as Assistant Store Manager, Partner of the Quarter for Downtown Seattle district (Summer 2010), part of worldwide barista crew who introduced #tobeapartner via twitterSKILLS | interviewing, training, customer service, inventory planning, project management

Greater Seattle Area

Responsible for daily order pulling and processing, triaging for the shipping department, order fulfillment for large accounts, and monitoring of inventory levelsACCOMPLISHMENTS | Redesigned the layout of warehouse for easier order picking (2014).SKILLS | supply chain planning, organization

United States

• Covered high school and AAU girls basketball tournaments for online news source, including interviewing players and coaches, and writing profile pieces• Contributed to ESPN HoopGurlz facebook account with relevant links, posts to articles and interacting with readers• Contributed to brand’s twitter account with game coverage, news and notes, player commitments and interaction with followers• Represented brand at national events

• Covered preps and motor sports for a 120,000-circulation daily newspaper• Produced stories several times a week for the weekly preps page and the daily paper• Regularly wrote feature profiles of local high school and college athletes, which included interviewing family, friends, coaches, teachers and teammates• Lead reporter for state 3A high school girls basketball tournament (2006, 2007, 2008)• Created motor sports blog: http://blogs.thenewstribune.com/motorsports• Contributed to prep sports blog: http://blogs.thenewstribune.com/preps

• Wrote, designed, layed out and edited two- to four-page section each week• Covered school board, police beat, business beat, obituaries and miscellany• One of five people on news-side team of 4,500+ circ. weekly newspaper