Mindon Win Email & Phone Number

Greater Seattle Area

Supporting a team of exceptional managers and individual contributors to build a best-in-industry post-sales customer experience.

Greater Seattle Area

Leading, building, and supporting a best-in-class account management team at the largest B2B cannabis technology and supply chain platform, supporting over 12,000 customers in 30 markets and servicing over $5B in annual transactions. Restructured the account management team and function on three separate occasions to meet the needs of the company and enable success for individual team members. Worked closely with program management, revenue operations, and businesses systems teams to standardize and unify account management under a single operating model. Developed and deployed a set of new engagement motions to drive customer engagement, adoption, and create incremental revenue opportunities. Decreased customer churn by 30% over four quarters. Supported and managed the account management team to improve individual target achievement from an average of 84 percent to goal in Q2 '22 to an average of 99 percent to goal in Q3 '22. Overall team goal saw 90 percent achievement in Q2 and 98 percent in Q3. Our focus on individual training and enablement, collaborative culture creation, and individual team member coaching helped us improve our goal achievement during three company reorgs and two reductions in force.Collaborated closely with product and program teams across e-commerce, payments, supply chain, and insights solutions to capture critical client feedback and improve the customer product experience. Our primary focus was on the further improvement of existing features along with an expansion of a self-service client experience to increase ease of use and solution adoption.Created and implemented two team-wide training and enablement programs for account managers to increase individual contributor hard and soft skills. Worked in close collaboration with other departments across the company to create a comprehensive curriculum that leveled up employee ability to deliver on key company objectives and built employee confidence.

College Park, Maryland, United States

Built a best-in-class team to support cannabis businesses that require efficient and effective supply chain solutions. Built out a coast to coast support structure to cover our existing market (MI) and three new market launches (MA, OR, CA) and two new service launches (retail and brand fulfillment). Started with a team of three and hired an additional five staff, including one manager while maintaining zero voluntary/involuntary employee churn. In this time, our team supported 27k orders worth $179M in GMV. This support included account specific onboarding, hands-on customer training around pick & pack processes, real-time logistics support and issue resolution, and ongoing business reviews to help customers get the most from their supply chain solutions and increase their ROI. Supported and led ongoing development of LeafLink supply chain technology and customer experience. This included the launch and rapid improvement of both a retail fulfillment and a brand fulfillment experience with pilot customers providing real time feedback and data to help us create better features and functionality. I worked cross-functionally with product, marketing, and support teams to provide customer and go-to-market input to move these projects forward.

College Park, Maryland, United States

Managing day to day operations remotely while assisting with strategic business planning after a company reorganization.

Seattle, Washington, United States

Fulfilled General Manager responsibilities and supervised 40+ staff in the highly regulated cannabis industry and managed onboarding, performance reviews, career development feedback, and terminations.Crafted, edited, and distributed internal and external communications for the executive team, including policy updates, quarterly business performance reports and investor newsletters.Executed initiatives and strategic vision on behalf of both the CEO and President.Managed and mentored our middle management team in daily operations of the business. Directed internal tracking of operational key performance indicators, including labor efficiency, costs of goods, costs of labor, staff retention, quality control, and waste.Organized communication and coordination between internal teams and external vendors, contractors, and government agencies to achieve tactical objectives and strategic goals. Managed portfolio of communications, government relations, compliance, and operations.Led the company’s $22k charitable giving campaign in 2019 to support community-led organizations focused on LGBTQIA+ issues and housing stability.

Seattle, Washington, United States

Regularly prepared, briefed, and staffed company leadership for internal meetings and external events. Built out and distributed quarterly investor newsletter with company KPIs, industry sentiments, and other important information. Developed and distributed email campaigns on the MailChimp platform to 12k subscribers and consistently achieved a 24% open rate, 2.8% click rate and kept unsubscribes rates below 1%. Grew our overall audience by 20 percent over nine months. Secured five sessions at SXSW including four sessions with Washington State cannabis industry thought leaders and one cannabusiness mentorship session. Leveraged interpersonal relationship-building to connect with SXSW staff and propose potential speaking opportunities for our team after the official submission deadline had already passed.Developed and maintained relationships with local and state government agencies to improve regulatory and statutory collaboration in the rapidly expanding and changing cannabis industry. Agencies included the Washington State Liquor and Cannabis Board, Washington State Department of Agriculture, Puget Sound Clean Air Agency, and the City of Seattle. Collaborated with a public relations firm to secure interviews, product features, subject matter expert opinions and brand publicity with media outlets including CNN, Forbes, Seattle Times, Willamette Weekly, Hollywood Reporter, The Stranger, and cannabis specific media.

Greater Seattle Area

Assisted Chief Operations Officer in daily personnel and operations management of 40+ employees across 3 states. Oversaw and managed all internal communications to staff. Oversaw enterprise-wide process and product compliance with municipal and state regulations, additionally provided compliance consultations and support to customers and other businesses.Acted as the primary operations point of contact for all external communications with vendors, contractors, government agencies, and the public.Developed framework to better track key performance indicators in order to bring down organizational costs. Key areas of evaluation included increasing labor efficiency, reduction in waste, simplifying the supply chain, and skill redundancy training.

Greater Seattle Area

Overhauled the fulfillment and logistics teams to increase delivery efficiency, staff retention, and compliance under constantly evolving state and municipal regulations. Served as a primary point of contact for all customers on issues related to delivery, fulfillment, quality control, compliance, and general customer service issues. Worked across internal sales and production teams to ensure the steady flow of product to customersSupervised and expanded department from three to eight staff across two teams.Oversaw the successful delivery of over $10M worth of tracked and traced cannabis products.

Seattle, Washington

Supported founders to start up a business in the highly regulated Washington cannabis industry.Researched, developed, and trained staff on standard operation procedures at the intersection of compliance, best practices, health, safety, and efficiency.

Bellingham, Washington Area

I produced a variety of visually based projects meant to promote the students, staff and faculty of Western. Projects included daily photo content across multiple social media platforms (Facebook, Instagram, Tumblr and Twitter), video content and campaigns involving Western students/faculty/staff and daily assignments given by my supervisors. I also assisted in the planning, execution and debrief of the #WesternCares campaign for 2014 Spring Quarter.

Bellingham, Washington Area

I hired and organized a staff with the goal of helping teach a magazine writing class and publishing four issues of Klipsun Magazine over two academic quarters from September 2013 to March 2014. At the beginning of each quarter my staff and I set about planning ways to accomplish several across the entire organization of Klipsun Magazine. These goals included redesigning the website and the content it included, increasing the degree of collaboration between writers, photographers and designers, creating a sustainable and efficient way in which writers can submit their material to the staff for review and creating a mission statement that defines the goals and purpose of Klipsun Magazine. The magazine won several awards during this time, including several Washington Press Association Communications Contest awards and first place for Design in a Single Issue of an Ongoing Magazine by the Association for Education in Journalism and Mass Communication.

Bellingham, Washington Area

I worked with photographers and reporters to coordinate photo coverage for stories in Klipsun Magazine. This included communication and photography workshops, photo editing in addition to working with other editors on page design.

Bellingham, Washington Area

I worked photographing stories that student reporters were working on over the course of the academic quarter.

Bellingham, Washington Area

I worked as a student writer for Klipsun Magazine at Western Washington University. Two of my articles were published, with one in each of the two issues published during the academic quarter.

Bellingham, Washington Area

I worked with student reporters and oversaw the Features Section of The Western Front. The work focused on improving students' writing, developing stories and page layout/design.

Bellingham, Washington Area

I reported, wrote and photographed for The Western Front newspaper at Western Washington University. I worked mostly on features articles with some experience in breaking news reporting. During my time at the paper I won the "Best Features Writer" award for my continued work on features stories.

Bachelor'S Degree, Visual Journalism

Activities and Societies: Journalism Department Outstanding Graduate Spring 2014, Student Publication Council Board Member (2012-2013).

Education record

Activities and Societies: National Honor Society Member, Key Club Member, Associated Student Body President (2009 - 2010), Seattle.