Mindy Baldwin Email & Phone Number

Jacksonville, Florida

Jacksonville, Florida Area

Jacksonville, Florida Area

• Research and document escalated client complaints received from the BBB, CFPB and internally and provide detailed timelines and overviews to all interested parties.• Listen and record results of a minimum of 20 calls per week for compliance with federal regulations and internal policies and generate written feedback to the loan officer and their direct sales manager.• Conduct Due Diligence meetings with employees and management when opportunities for improvement are observed.• Coordinate the correct course of action with the Legal department in the event of a Privacy Breach.• Provide feedback to management on loan officer’s performance levels and provide monthly and quarterly reports of trends.• Validate current processes within the department.• Design presentations based on report findings to present to management.• Record, process, reconcile and report pricing adjustments for a variety of purposes and create ongoing and quarterly reports based on all pricing adjustment requests.• Assist with training based on quality control findings and new hire training.• Create ad hoc reports as requested by the Direct Lending management team.

Jacksonville, Florida Area

• Documented and maintained historical records of all company filings with the Office of Insurance Regulation including manual and form changes.• Updated and maintained the product library consisting of both Citizens’ and other carriers’ products.• Conducted research of insurance carriers’ products and as requested, prepared comparison reports of rates, forms and underwriting rules.• Assisted with research of legislative and regulatory requirements.• Assisted the other Product Analysts with the development of rules and forms that ensure Citizens is in compliance with statutory requirements.• Assisted with the preparation and submission of new product filings that were submitted through an online program. • Led various projects and coordinated and facilitated meetings.

Jacksonville, Florida Area

• Supported Development, Operations and Legal departments by preparing contract analyses required for contracting and contract documents.• Completed financial pro forma’s for hospitals and wound care centers.• Generated demographic and supporting analyses using mapping software for proposal processing.• Created new and amended contract documents using Word and contract system software.• Worked with Legal to amend and write hospital contracts.• Performed contract research necessary to support contract management process.• Assisted with Hospital Request for Proposals.

Jacksonville, Florida Area

• Determined eligibility for commercial / residential new construction / remodeling projects. • Processed all types of business transactions for Builders Risk policies. Averaged 40 items per day with over 90% accuracy.• Continued improvement through on-the-job training and in-house training courses to achieve higher level of competency. • Cross-sold other lines of Builders Risk business and Zurich products.• Utilized company systems to enter all transactions while maintaining production and quality standards.• Answered average of 90 calls per day providing customer service to property and casualty insurance agents.• Recorded all agent interactions pertaining to the pertinent policy, including, complaints and comments.

Masters, Business Administration

Bachelors, Business Management

Associates, Liberal Arts