Mindy Baye Email & Phone Number

Successfully onboarded and nurtured relationships with business owners, enhancing adoption and satisfaction with AI software solutions, leading to increased sales through communication and personalized support.Proficiently utilized HubSpot CRM to manage client interactions, track success metrics, and streamline communication, leading to enhanced client satisfaction, retention, and overall success within the customer lifecycle.Implemented Google Calendar for demo scheduling and Google Sheets for real-time appointment tracking, achieving a 46% show rate for client appointments. This improved coordination and decision-making for account

Directed and empowered a team of quality assurance professionals, overseeing their daily operations, performance evaluations, and professional development, resulting in consistently high-quality deliverables and client satisfaction.Spearheaded comprehensive high-performance training for call center reps and virtual sales teams, boosting productivity, satisfaction, and revenue.Revamped SOPs with Microsoft Word/PDF for adherence and efficiency, and conducted comprehensive agent training via PowerPoint in Microsoft Teams.Collaborated with my team to implement customized evaluation forms using Observe.ai, enhancing monitoring processes and agent proficiency. This, combined with Excel skills, led to improved customer interaction quality. Managed collaboration with field reps and agents to refine appointment-setting, drive improved outcomes, and streamline company communication and operational efficiency by consistently updating Salesforce with appointment statuses.Monitored customer emails to promptly address cancellations and rescheduled appointments, ensuring timely communication and maintaining customer satisfaction levels.Managed the referral app help desk for payouts on Affiliate accounts within the Referral Manager Portal (RMP) app, through which millions of dollars were distributed to both ADT employees and customers, ensuring accuracy and satisfaction in transactions.Sought after as a go-to resource for troubleshooting issues with computers and daily operational systems, swiftly resolving challenges to minimize downtime and maintain workflow efficiency.

Empowered over 200 sales representatives by facilitating their understanding of Utility Policies and instructed them on specialized systems such as Sunlighten, Solo, Skedulo, and RMP, thereby enhancing their proficiency and effectiveness. Showing the sales reps that solar energy can make an important contribution to a cleaner and safer world we live in, and passionate about helping homeowners make that vision come true, one home at a time.Enhanced departmental organization through thorough note-taking and categorization using OneNote, showcasing agility and proficiency in acquiring new skills.

Promoted from Assistant Trainer after two weeks to Trainer, showcasing rapid proficiency and skill. Elevated to Lead Trainer within one and a half years, demonstrating ongoing growth and leadership capabilities.Facilitated the transformation of over 1600 contact center agents through comprehensive training, both onsite and virtually, with 14 individuals subsequently advancing to managerial roles and 5 becoming trainers themselves.Designed tailored lesson plans for diverse learning styles, created job aids in Microsoft Word and PDF formats following company policies, and stored them in SharePoint for easy access. Developed training presentations in PowerPoint, ensuring alignment with company standards. Implemented an LMS using Lessonly to enhance training efficiency and effectiveness.Maintained attendance records and comprehensive notes for new hires using Excel, ensuring accurate documentation and smooth onboarding processes.Provided patient guidance to new hires in navigating computer issues similar to IT support, ensuring seamless integration and productivity during onboarding.Collaborated with and provided training to external companies such as TSI, RPO, and Greenwatt on our policies and processes, ensuring alignment and consistency across partner organizations.Instructed on a variety of systems including Xant, Calltools, Five9, Convoso, Salesforce, Skedulo, Observe.ai, Virtual Observer, Google Earth Pro, Zoom, and Teams, ensuring comprehensive understanding and proficiency among users.

Successfully conducted outbound cold calls to sell solar appointments, provided exceptional customer service, and qualified customers for scheduling.Efficiently managed inbound calls from customers and employees, seamlessly directing them to appropriate departments within the company. Additionally, created cases for existing customers in Salesforce, ensuring accurate documentation and resolution of inquiries.Expertly multitasked across multiple systems while effectively communicating with homeowners, ensuring seamless coordination and exceptional service delivery.

Managed a clearance furniture store with a robust social media presence, executing daily posts to engage customers. Provided exceptional customer service, offering high-quality, discounted real wood furniture. Utilized Square payment system to streamline transactions and enhance the shopping experience.