Mindy Canner Email & Phone Number

Palo Alto, California, United States

• Applied knowledge in ERP: Order Management, Service Contract, Install Base, and TCA (Customer Master). Analyzed complex business transactions and performed recommended adjustments.• Provided business support meeting established SLA (service level agreement) to Field Operations and departments across the company.• Supported "war room support" (immediately after major program launch) as well as ongoing support for implemented functionality.• Assisted in developing test scenarios and testing on Production release enhancements and defects.• Provided support training to new analysts.• Provided Quarter-end support for Sales and Order Processing.• Provided business support to Field Operations Team

Dublin, Ohio, United States

Analyzed legal and financial documents for contract adherence.Maintained database of contracts and supporting documents.Developed statistical models to support project managers.Forecast financial trends to support company contractsNegotiated pricing structures within contracts, and handled bidding for business.Trained new employees and streamlined processes

Create, update, and maintain customer portfolio, while being team lead, assisting management, creating system SOP’s, and working on various business projects. Consistently performed beyond set goals and exceeded business expectations. Subject matter expert and team lead in a diverse collection of projects, third party system integrations, and worked on NextGen assignment. Lead designer and creator of process enhancements for system and business improvements. Maintained positive customer rapport, while creating and implementing well-organized enrichments. Coordinated with team members on internal projects and daily tasks. Dedicated to teamwork and took initiative to perform dual roles when requested. Responsible for interviewing and hiring potential candidates. Directed presentations, led meetings, and conducted training for business segment.

Top performer among Midwest and East region employees. Flexibly transferred to assist regions and teams when requested. Performed above set goals and quotas set by management and positively reduced customer portfolios. Maintained constructive customer relations and sales support. Multitasked efficiently, followed direction, and made quality decisions without supervision. Also participated as expert in Lean Six Sigma event.

Resolved customer concerns and employer challenges with inventive ideas, process and system improvements proven to increase effectiveness, customer satisfaction and the bottom line. Coordinated administrative support duties and worked to efficiently on requested tasks. Multitasked daily and effectively maintained lines of communication. Successfully sustained customer relationships, while portraying excellent phone etiquette on a daily basis with multi-lines.

Assessed, authorized, and recommended approval of real estate and credit loans. Advise borrowers on financial status and methods of payments. Includes mortgage loan officers and agents, collection analysts, loan servicing officers, and loan underwriters. Met and exceeded management set goals while motivating others. Handled difficult customer situations and took necessary actions to resolve. Conferred with other areas of the bank and collaborated to protect the company while servicing the customer.

Education record

Specialized in Design and Architecture. Focus on the business aspect of a commercial and residential career. Contributed to team projects.

Business Administration, Bachelor Of Science

Studies focused in finance, accounting, economics, marketing, communication, management, application development, and business case.

School Of Liberal Arts