Mindy Erickson Email & Phone Number

Facilitate executive operations by managing projects, coordinating events, and maintaining financial records, contributing to improved organizational efficiency and executive performance.

Directly supported the CEO in day-to-day business and administrative operations management including collaborating with clients, bureau agents, coordinators, and staff members on complex projects, schedules, and deliverables, ensuring delivery within specified deadlines. Managed CEO’s inbox and email correspondence, global travel arrangements, and all internal/external communications to ensure seamless organizational operations and enhanced efficiency. Proficiently administered schedule changes and managed dynamic vendor relations. .Championed continuous improvement throughout the organization and drove significant process improvements, leading to curtailing underlying process gaps and financial losses, as well as saving thousands of dollars annually. Addressed and supported ad-hoc project requests including overseeing successful transition of the workforce from a Shared OneDrive to SharePoint. Successfully managed the transition and integration of a new IT Managed Service Provider (MSP), ensuring seamless IT operations and enhanced system security.Collaborate extensively with cross-functional teams and provide critical support to enhance executive effectiveness and facilitate the smooth running of the business unit.Manage end-to-end coordination of speaking engagements and consulting projects including handling initial inquiries, conducting comprehensive discovery calls to gather detailed insights about client companies, researching industry trends, company financials, and cultural dynamics, and preparing first draft of the briefings.

Served as a strategic thought partner to the CEO and facilitated them in attaining business objectives by managing strategic plans, leadership team’s KPIs, and deliverables to align with organization’s mission. Acted as the direct point of contact for the Board of Directors, actively participated in Board and Committee meetings, and provided necessary information. Tasked to manage and control large IT budget, administer executive and board level events, and coordinate real state development projects including assisting in the selection process of contractors and developers, collecting data and reporting to BOD & Committee members, holding meetings, organizing BOD voting, and providing assistance with contracts/agreements. Significantly enhanced employee engagement, efficiency, and productivity, as well as improved overall workplace environment by spearheading and deploying organizational cultural initiatives. Led the onboarding and effective management of the new Board Management Software platform, leading to enhancing board engagement and meeting effectiveness, as well as improving decision-making.Deployed and adopted Wrike and Microsoft Office 365 Suite organization-wide to streamline information management, cross-functional coordination, communication and information sharing, and curtailing additional expenses.Migrated critical data from 14 legacy servers to SharePoint, resulting in achieving a streamlined data management process and significantly reducing server maintenance costsLed a major overhaul of communication systems by consolidating five different phone systems into a single, modern virtual meeting and phone solution, enhancing internal communication, and achieving monthly five-figure cost savings; managed user accounts and licenses and provided essential troubleshooting support.

Provided executive-level support to the CEO, CFO, and COO, responsible for managing office operations, reducing operational discrepancies, integrating new processes, and functioning as principal liaison between the CEO and organizational staff. Key responsibilities included administering Board of Directors, ELT, and team meetings, performing comprehensive event planning, and facilitating long-term business expansion by deploying targeted business development strategies. Streamlined lease management for 100+ company-owned properties by using ProLease software to develop and implement a scalable process; accurately tracked and managed lease terms and conditions and analyzed complex lease agreements.Successfully secured a ranking for the company on the Inc. 5000 list of fastest-growing companies, leading to the company attaining national recognition, new business development opportunities, and being featured in 3 additional magazine articles. Played a key role in centralizing functions such as HR, and IT post-acquisition in coordination with the VP of HR; facilitated the development of new policies aligned with company standards such as drug testing for CDL drivers. Contributed significantly to redefining and creating Standard Operating Procedures (SOPs), ensuring seamless integration and consistency across acquired companies.Oversaw all aspects of event planning, execution, and coordination for a 4-day conference comprising 150 company leaders, vendors, guest speakers, and sponsors.

Collaborated with cross-functional teams ranging from regulatory systems to HR, marketing, and accounting to administer emerging clerical needs and streamline office functions. Held accountability for new hire onboarding, vendor management, and administering emerging office and HR needs, resulting in growing the employee base from 30 to 80. Enabled procurement of 2 profitable state government contracts valued at $10M+ by assisting in preparing 8 RFPs for state government contracts. Undertook additional responsibility post departure of marketing manager involving coordinating annual tradeshow by making necessary scheduling, travel, and event-specific preparations.

Held responsibility for the Client Services Department, office management, and IT support. Ensured efficient communications between staff, board members, and clients. Maintained up-to-date state filings and registrations. Prepared/processed architectural reviews and new homeowner sales.Selected Contributions:Streamlined the onboarding process for 100 new communities expanding the business opportunities company-wide. Enhanced productivity and the client experience by keenly identifying opportunities for improvement and steering process improvements to increase client satisfaction and retention.Developed procedure for processing new homeowners upon receipt of the deed of sale including inter-department coordination, accounting, AR/AP, and client services

Managed all aspects of appointment scheduling, timetabling, and travel arrangement oversight for the CEO. Maintained confidentiality and discretion in drafting reports, organizing electronic and hard files, and tracking expenses.Selected Contributions:Advanced broader corporate goals by heading event planning for various social and charitable functions.Improved fiscal operations by efficiently managing accounting, AP, banking, and purchasing