Managed insurance exam scheduling for multiple life insurance companies located in different statesExpertly managed various phone lines and entered orders from 20+ insurance agentsEfficiently contacted clients to schedule exams and confirmed examinations dates and times with examinersAccurately completed charts and verified products codes

Efficiently managed subpoenas, pulling requested paperwork from the medical chart; ensured HIPAA guideline adherence Processed suspension of doctors for incomplete chartingAccurately entered birth records into the State-required computer networkEffectively managed the release and return of medical records

Effectively and efficiently managed front office record keeping, payment transactions and phone system while promptly attending to the needs of patients upon entering the office.Positively greeted patients creating a highly pleasant experience for the patient while building stronger brand recognition for the center as a place of caring and compassionate patient treatment as well as medical excellence.Ensured that all essential paperwork was correctly processed and filed when taking patient data at the point of initial and follow-up contact; additionally, was responsible for purging 2009 charts.Assembled and analyzed charts and faxed critical paperwork for the surgeonsPrepared copies of medical records

Efficiently assembled and effectively analyzed patient charts and ensured ordering of charts by correct chronological dating; managed release of information (ROI) based on HIPPA guidelines; responded to multiple-line incoming phone calls and managed call transfers.Managed transitional process and office staff training for the surgical center after receiving critical training on the new electronic medical recordkeeping (EMR) software.Responsible for calling dictation line to ensure that all dictated reports were available to the doctor and the hospital STAT.Responsible for collection of patient discharge paperwork from the various units throughout the hospital; prepared copies of medical records based upon patient and/or doctor request.Responded to questions from the insurance companies, involving triage, patient discharge dates and other pertinent data.Managed the file-keeping by Terminal Digit Order (TDO) and alphabetic.

Solely responsible for answering and triaging multiple incoming phone lines to ensure proper patient care and level-of-urgency response management; made all reminder calls to patients in advance of their upcoming appointments for purposes of verification.Managed all collection of payments, co-payments and financial data: obtained and continually updated patient contact data, demographics and insurance information.Positively greeted and managed patients paperwork upon check-in and ensured that proper discharge procedure was followed post-appointment, as well as ensuring that all referral information was accurately provided; provided critical testing information hand-outs and verbal instructions to patients regarding various upcoming tests and procedures ordered by their respective doctor.Managed doctors orders regarding scheduling of patients for all medical tests and procedures; responsible for faxing test results to the doctors.

Responsible for providing extensive customer support to government clients in need of non-flammable shipboard desks sold by my employer, a manufacturer of steel office furnishings; clients included international, federal, military, state, county and city agencies.Provided detailed price quotes, presentation packages and renderings; managed phone and fax orders, ensuring the accuracy of all orders received.Responsible for all initial order entry and followed orders from initial purchase through manufacturing to final shipment; effectively handled all quality control issues related to orders; processed warranty claims, short shipments and return/exchange requests.Worked effectively and efficiently with all areas of the company including engineering, manufacturing, warehouse, accounts payable and shipping ensuring complete understanding of all aspects of the business and order fulfillment. Ensured that customers received their complete order in a timely fashion, resulting in over 98% of orders being fulfilled by customer assigned deadlines.