Mindy Haynes Email and Phone Number

• Transmits information or documents to and from physicians, case managers, administrators, nurses, house supervisors and managers to obtain pertinent medical information to provide proper patient placement and transportation.• Provide high-level telecommunication support by conducting research, preparing and providing accurate information, handling information request, answering multiple telephone lines, schedule future, and present appointments.• Keep up with files and update information into patient tracking software with the ability to manage and control various patient accounts at a time.• Facilitate patient transfers to and from hospitals to better assist patient’s current medical condition for higher level of care.• Calm irate callers, repair trust, locate resources for problem resolution and design best-option solutions to quickly grasp complex situations and turn them into manageable and controlled tasks.

• Dispatched multiple ambulances to emergent and non-emergent calls.• Staffing and creating daily schedules for 30+ units and assigning medical equipment to each ambulance.• Answered multiple phone lines in a fast paced and emergent environment.• Inputting all patient information into emergency medical response systems (CAD), handled customer inquiries, complaints and billing questions.• Scheduled and confirmed same day and future appointments as well as EMS pickups.• Filed claims and obtained prior authorization numbers from insurance agencies.• Obtained CPT & ICD-9 codes.