Expert in fostering strong client relationships, driving satisfaction and delivering solutions. Exceeding client expectations with effective communication, strategic planning and problem solving.

Discovered candidates using LinkedIn Recruiter for electrical manufacturing roles Worked alongside recruiters and leadership to interview candidates for the electrical manufacturing industry. Scheduled meetings to coordinate feedback after on-site or phone interviews, and coordinated with interviewing candidates who were rejected for roles they interviewed for

I worked closely with RBC and correspondent firms financial consultants and assistants to maintain balances on clients Visa's and checking accounts. I also hold responsibilty on several reports regarding banking information between RBC and JP Morgan Chase. I also am the the current contact for Metavante bill payment services with in RBC.

· Management of small and medium size business capital leasing accounts for GE Capital Healthcare Financial Services and GE Capital NACCO· Daily communication with Small and Medium size business owners regarding a range of simple to very complex account issues· Provide guidance and business perspective to customers regarding restructuring, bankruptcy, collection procedures· Develop detailed spreadsheets to identify trends of customers' payment histories and analyze monthly budgets· Deliver presentations to risk managers providing recommendations on short and long term payment reductions on loan restructures· Review financial statements and analyze sales revenues, business and personal tax returns, as well as any cash transactions for business operations· Identifying potential sales leads for GE Commercial Finance Sales Representatives

· Responsible for day to day management of customer service team ranging in size from 5-15 members· Monitored individual representatives handling incoming escalated customer service calls providing constructive coaching when appropriate· Provided daily performance analysis to management team· Responsible for evaluating and providing formal reports of call monitor sessions and detailed corrective action plans when appropriate.· Developed and facilitated incentive programs to help drive customer satisfaction goals.· Handled escalated customer account issues for local and long distance service customers

· Managed customer call time, adhering to quality and customer satisfaction, with one call resolution· Followed up on all escalated accounts, and customers who frequently needed assistance in local or long distance service· Maintained credits at a satisfactory level

· Handled incoming customer calls from small business and consumers