Schedule and coordinate all service calls as calls are receivedRun 6 technicians (Dallas Area)Assist with Houston/San Antonio/Austin AreaTake incoming customer callsResponsible for the efficient operation of the computerized control systemDispatch Service Technicians from job to jobRespond to all messages left overnightMaintain the dispatch board/scheduleForecast workload for 2-3 days outContact customers with a “Parts Pending” status as parts are received for schedulingOrder parts for special ordersUpdate customers by email with ETA's of completion of jobUpdated customers website with ETA's of completion of jobProvide assistance to billing department when billed issues arise (daily)Follow up with pending paperwork Schedule return tripsClear and concise communication with department managersEnsure customer commitments are metScheduling commercial preventative maintenanceProvide logistical support to technicians and communicating with both fellow employees and customersEnsure technicians operate in a cost-effective fashionStarted dispatching for all of TX in November 2015*Computer Systems Used: SamProMaximo