Developed and delivered initial and continuation training on products, processes and systems; conducted training needs analyses to identify performance gaps and competencies to incorporate into training curriculums; responsible for ensuring that training participants could demonstrate skills and competencies necessary to obtain outstanding sales results and deliver excellent customer service.

Implemented key strategic initiatives to drive vendor productivity including sales program performance and solutions approach through productivity measurement and results analysis; coordinated and facilitated vendor quarterly business reviews; conducted monthly vendor on-site audits including review of performance measures, operational efficiencies, improvements, gap analysis, action plans and outcomes; communicated sales performance improvement and results analysis to team.

Managed daily activities and efficient functions in worldwide sales division; assisted in areas of personnel, finance, purchasing and sales reporting; coordinated meetings and events including annual sales kickoff and sales recognition trips; maintained sales inventory including merchandise selection, order procedures and use of resources; handled calendar management, travel arrangements, and team communications; identified areas to improve efficiency, including development and implementation of new procedures for operations team.

Managed daily activities and efficient functions in worldwide sales division; assisted in areas of personnel, finance, purchasing and sales reporting; coordinated meetings and events including annual sales kickoff and sales recognition trips; maintained sales inventory including merchandise selection, order procedures and use of resources; handled calendar management, travel arrangements, and team communications; identified areas to improve efficiency, including development and implementation of new procedures for operations team.

Managed meeting and event planning for twelve subsidiaries; coordinated schedule and itineraries for two corporate jets; handled contract negotiation for room rate, car rental and airline contracts; booked commercial travel for all employees; produced Mercury Travel brochure including design and copy; facilitated team communications including new program announcements and procedure changes; planned and coordinated annual corporate convention.

Prepared proposals and presentations for account executives; served as technology expert for sales team; handled all office activity including special events, equipment, telephone system and office supplies; acted as liaison to corporate headquarters; developed policies and procedures for new sales office; provided project support to Regional Vice President.

Senior Program Manager - Small Business Sales CentersManaged and planned employee recognition program and events; facilitated sales lead distribution; coordinated daily forecasting, sales, customer contact and revenue offer tracking; coordinated training planning and tracking; facilitated team communication plans.Project Manager - Government & Education SolutionsSupervised inside sales specialists managing sales lead generation; coordinated weekly sales reports including highlights, forecasts, attainment and promotions; facilitated team training, communication and recognition programs across the region.

Operations Manager - Agent Marketing, Business & Government SolutionsDeveloped, planned and executed agent events and training sessions; administered marketing development program for agents; developed and maintained website for training, promotions, marketing and general communications to internal team; facilitated team communications and recognition programs across the region; coordinated agent award programs.Human Resources Data AnalystTracked and analyzed key performance indicators including turnover, diversity initiatives, retention and succession planning; maintain website; served as point of contact for all job requisitions; implemented processes to streamline human resources initiative including data systems, policy administration and employee relations.

Promoted employee and departmental interaction by coordinating corporate-wide celebrations; acted as liaison to key community organizations; coordinated school to work program; implemented progressive employee focus programs; arranged and coordinated meetings for Board of Directors committees.

Assistant to Senior Vice President FinanceResponsible for operation of independent living facility which included showing vacant apartments, preparing and renewing leases, writing and place advertisements, and acting as liaison between tenants and maintenance department; handled all office correspondence, banking deposits, and petty cash; assisted in purchase of all nursing and office supplies for four facility nursing home community.Executive Assistant, Marketing & DevelopmentProvided support in fund development and marketing departments; maintained donor database and mailing lists; streamlined donor acknowledgement process; converted entire donor database and mailing list to new software system.

Assisted art, media, productions, and account service departments with a range of project service; established and maintained filing systems for media, art, mechanical production, and account service departments; successfully organized and coordinated several major client entertainment events.