Mindy Nguy Email and Phone Number

Business Operations and Acquisitions Integration Network PMO• Build strong relationships with internal and external partners to ensure initiatives are aligned to achieve strategic goals• Enable quality, speed, and agility of decision making through data exchange and trusted partnerships with business units and infrastructure services• Manage business operations consisting of quarterly budget management of actuals vs. commit with 1% or less variance• Drive and tracking of cost savings• Drive fiscal year planning activities, SOWs, and financial reporting• Service Management• Portfolio Cube Management• Oversee Network Service talent strategy• Involved in contract negotiations, working with finance to ensure terms and conditions are billing to contract • Conduct quarterly portfolio and strategic leadership reviews• Manage the Network Acquisitions Integration team involved in developing and coordinating all requirements needed to support network integration, based on Cisco's standards.• Supporting an average of 1 large deal, 2 medium deals and 7 small deals for the year• Mentor to 3 individuals championing them for career growth

• Service management member of a cross-functional team that delivered the IT Service Costing Simplification Financial reporting model adhering to key goals• Lead members of the tracks to deliver the MVP including roadmap, process flow, architecture, system development, stakeholder engagement, communications, change management, and operational support.• Scrum master for the program, managing user stories, tasks tracked in Rally and escalations.• Responsible for creating presentations and presenting read-outs to sr. leadership• Advocate for the agile mindset to change how we do things and iterate in shorter instances• Leading the Program Increment Planning for the team. Identifying the goals and organizing them into sprints for delivery based on the acceptance criteria• Responsible for the experience, strategy and capabilities outcomes for the team• Part of the service management team driving integration checkpoints and tracking of metrics• Lead and Product Owner of the Service Management team overseeing Service Performance Central enhancements, Continuous Operational Excellence, Value Metrics to align with the OneOps vision and Application Governance. • Mentor to members of the team. Understanding their strengths and providing recommendations on where their strengths can be utilized

• Managed the development of Cisco's internal infrastructure provisioning tool, Application Centric Cloud.• Managed Program PMO• Ensure delivery of all tracks and projects under the PMO• Managed program prioritization and expectations• Create and manage program roadmap• Involved with development prioritization, Agile sprints and releases• Oversee migration of legacy applications to new generation platform• Define operating model (e.g. establish delivery methodology operational structure, roles & responsibilities)• Assess program risk and create mitigation plans• Define metrics (e.g. identify measures for success) integration interdependencies, and alignment of projects and/or tracks of work within and across functions as required• Decision execution to optimize effectiveness and drive goal achievement• Manage the execution and delivery of an overall change management plan• Oversee all communications to overall Program (product/release announcements, outage, maintenance, and newsletter communications)• Work with team to create all user training material, user guides, VOD’s, Webinars• Build strong engagement with key stakeholders across multiple functional groups • Responsible for Program updates to Sr. Leadership, Service Reviews, Portfolio reviews• Completed Product Owner Training• Scrum Master Certified

• Manage the IT integration of Intucell and Tail-f. Collaborate with IT functional organizations to provide enterprise connectivity by delivering critical employee-facing services such as network access, laptop, email, mobility, software, support, video, telephony.• Manage the financial planning activities for IT acquisition integration tracking forecast and actuals, fiscal year planning, cost of integration funding, and run the business operational expense for large complex deals• Align to Integration Management Office’s focus for standardization by driving process optimization. Instrumental in delivering a faster employee onboarding experience.• Manage metrics - tracking user experience for employee enablement, time to system decommission from deal close, and enterprise connectivity time to capability• Provide financial training and mentorship to peers to promote growth.

• Collaborated with senior management team to prioritize spend among projects & established spending targets for each quarterly release. Worked with project teams to improve their ability to forecast project cost accurately.• Managed financial planning activities and prepared management reports for executive reviews for Networking & Data Center Services including fiscal planning, service costing, tracking budget, forecast, and actual expenses • Lead for quarterly capital planning to ensure keen alignment on capital spend planning, execution to drive cohesive road mapping, improved forecast accuracy ongoing, and optimization across Storage, Compute, Implementations and Operations areas.• Worked with the Networking & Data Center acquisitions team to identify budget requirements to enable acquisition including service integration roadmap, service consolidation, and driving issues to resolution.• Aligning Project Portfolio within investment triangle (Strategy, Business Capability, & Operational Functionality) to financial plan.• Contributed to cost savings initiative across Networking & Data Center organization to optimize service and spend in order to meet financial target quarter over quarter. Resulting in $25M annual savings in FY10 and FY11 to reinvest in other initiatives or meet financial targets.• Produced quarterly Networking CIO portfolio package for senior VP Ops Review. This includes networking total cost, unit cost, and cost/connected machines, and cost savings program.• Provided financial training and mentorship to peers to promote growth and understanding business impact.• Developed & presented monthly & quarterly expense reporting package and metrics to Senior Management.

• Responsible for processing $2M monthly corporate telecom bills for US, Canada, & LATAM and cross charges• Created monthly reporting metrics regarding spend, usage, and circuit details for IT Infrastructure services• Documented billing process & procedures globally for telecom accounts• Worked with Vendor Management Services team , Service Providers and Provisioning to ensure services are benchmarked and billing to contractual rates.• Managed client issues through Remedy Alliance related to spend.• Designed and implement audit functionality based on expense trends, validation of usage, and IT infrastructure needs.