Member Relations Analyst
Current- Confidently lead my team with new cooperative changes and business processes
- Execute the ability to problem solve ensuring the member’s issues are resolved under minimal supervision
- Selected as an Analyst to learn, test and incorporate a new software program
- Assisted with the testing of new features to implement to our current system
- Provide and maintain records of interactions and transactions regarding billing, service orders, requests, collections, etc
- Answer phone calls in a pleasant manner and provide our membership with accurate,consistent information to keep them informed