• Developed/maintained relationships, determined/met the needs and implemented innovative programs with physician offices, skilled nursing facilities and assisted livings.• Created a strategic plan and developed relationships to assist in establishing contracts with medical groups, nursing facilities and Accountable Care Organizations to become the preferred hospice provider.• Developed and manage a regional call cycle to provide the best opportunity for growth while considering short-term and long-term goals. All managed within Playmaker CRM system. • Conducted educational events including physician lunches, educational seminars, managed conference booths and provided education to our partners direct patient care staff.• Researched and wrote monthly physician-focused educational letters highlighting important topics.• Assisted in development of marketing collateral and promotional merchandise for brand strengthening.• Monitored agency data to watch for fluctuation in program utilization to establish/executed territory quarterly business plan.• Collaborate with the interdisciplinary team to ensure proper communication with our community partners.

• Maintained and advanced the growth of the north county hospitals and physician offices by developing relationships, determining/meeting needs, and establishing/implementing quarterly plan.• Brought value to the physician community by maintaining a call cycle and providing the most current research and hospice educational materials.• Created and provided physician patient updates to increase communication with the providers.• Developed and organized educational series for physicians and staff.

• Provided support for patients and family members in a homecare hospice environment.• Assisted in end of life arrangements. • Educated and provide resources.• Crisis management.• Disease process education.• Assisted with MediCal/IHSS and VA services.• Completed APS referrals.• Assisted in coordination of care.• Provided in home social service support for patients at end of life.• Pre-bereavement support.

• Managed and developed a territory including 3 hospitals and surrounding physician offices with the goal of relationship development and name/service recognition to increase patient referrals.• Created and maintained the CRM system by developing a call cycle targeting family practice and specialty physicians.• Maintained physician and hospital satisfaction by organizing and implementing an annual satisfaction survey and initiating an action plan to address concerns and questions. • Conducted educational lunches with physician offices and hospitals. • Developed new initiatives and marketing strategies to increase growth of referrals in the sales territory.

• Provided social, emotional and discharge planning support.• Complete daily clinical interdisciplinary rounds.• Complete needs assessment for medication assistance program. • Coordinate Home health, Medicaid, DME, placement, and other additional resources as needed.• Assess patient appropriateness for hospice.• Crisis intervention and counseling.• Complete psychosocial assessments for possible psychiatric admission.• Assist families in all appropriate matters related to the death, dying and disease process.• Complete CPS/APS referrals.• Collaborated with designated insurance provider on utilization review and care planning.• Represent the case management department on Tumor Board and Cancer Committees

• Managed a continuously changing territory that consisted of hospitals and physician offices.• Coordinated educational lunches and completed daily rounds in assigned hospitals. • Coordinated with physician and hospital case management staff to determine appropriate discharge plan for acute rehab candidates.• Evaluated patient’s medical appropriateness for admission to acute rehab. • Developed marketing strategies to increase inpatient and outpatient rehab referrals.

• Crisis intervention. • Provided social, emotional and discharge planning support.• Complete needs assessment for medication assistance program. • Assess patient appropriateness for hospice.• Coordinate with patient’s insurance for plan of care and provided utilization review.• Complete psychosocial assessments for possible psychiatric admission.• Complete CPS/APS referrals.• Assisted with AHCCCS/ALTCS.