Is your IT department struggling? Are your survey scores low? Do you have a grasp on what your customers feel or want? I can provide this through my skills with KPI reporting, communication and overall knowledge of IT expectations in any environment. Increased survey scores and quicker turn around on incidents are the skills I provide which have proven a better customer experience. Here are some accomplishments to help you see that I am the person you are looking for:  Customer Satisfaction: Designed and implemented a fully staffed Help Desk Tier I and Tier II support with a proven record of high customer satisfaction with increasing results Incident Management: Through ITIL standards and guidelines managed priority status and increased first time resolutions. Policies and Guidelines: Developed policies and guidelines to ensure increased efficiency and time to resolve speediness Request Management: Through ITIL standards and guidelines managed priority status and increased request fulfillment completion times and client satisfaction.Specialties: Request ManagementIncident ManagementHelp Desk and Call CenterLifecycle ManagementInventory ControlIT Spending ManagementActive Directory