Answering incoming calls relating to billing, metering, account balances, transfers or general disputes.

Traced and resolved shipping issues and reconciled invoicing discrepancies.Responded to customer inquiries and requests and resolved issues efficiently and professionally.Order allocation and troubleshooting.Communicated purchase order information to warehousing personnelSet up new sku’s and created purchase orders

Reviewed customer orders and provided store allocation when limited inventory was available. Scheduled weekly meetings with forecast planning and sales team to identify future sales forecast and any flow of good issues and help determine solutions.Responsible for reviewing sales pricing and working with the sales and account planning teams to correct discrepancies.Responsible for comparing customer orders to the sales forecast and notifying account managers and buyers of over pulls and under pulls.

Allocated resources to the logistics teams and handling administrative tasks pertaining to the department.Acted as an interface between top management, sales, and junior management. Provided motivation and guidance to various department members.Responsible for meeting the profitability and productivity goals for the department.