Mindy Urbanski Email & Phone Number

Albertville, Mn, Us

Minneapolis, Minnesota, United States

Enhanced adeptness in swiftly addressing support tasks, instilling customer confidence during critical issue resolution, particularly when challenges disrupt customer production processes. Ensure seamless operational continuity and client satisfaction by proactively troubleshooting intricate challenges for enterprise clients, employing analytical expertise to diagnose and resolve issues.* Leveraged expertise across various technical domains, encompassing Application Life-cycle Management, API, Excel Add-in, SSO, CA Certificate Authentication, Oauth2, and Cloud-based systems such as GBQ, Amazon S3, and Azure.* Enabled global collaboration by facilitating communication with new hires for team policy and process training, concurrently providing continuous mentoring to enhance operational efficiency among new team members to enhance overall efficiency.* Collaborated with Hypercare Analysts, Strategic Analysts, Business Partners, and Consultants to implement best practice techniques while guiding internal and external documentation for effective training and implementation processes.* Leveraged versatile technical proficiency in providing robust support, diagnosing complex technical challenges, and implementing effective solutions, ensuring seamless functionality of critical systems and optimizing operational efficiency.* Masterfully applied Agile Methodologies and advanced research expertise to efficiently attain objectives and drive impactful outcomes, showcasing a proactive, results-driven approach that significantly contributes to organizational success.* Engaged in close collaboration with cross-functional teams to effectively diagnose and resolve intricate technical challenges for enterprise clients, showcasing expertise in Application Life-cycle Management, API integration, and Cloud-based systems.

Minneapolis

Collaborated intimately with ITAR customers to evaluate and align security measures and protocols with their specific requirements, ensuring seamless fulfillment of clients' needs and bolstering data protection. Engaged with clients to perform intricate testing, and remotely resolve issues, ensuring flawless functionality and peak performance.Successfully managed and maintained high-volume client calls with professionalism, offering effective solutions and expert advice for troubleshooting and implementing best practices, ensuring exceptional customer satisfaction. Effectively guided clients through seamless migration processes, adeptly resolving application discrepancies and working collaboratively to safeguard data integrity, delivering exceptional top-tier support to ensure seamless workflow.Collaborated with development to conduct rigorous application testing, offering innovative workaround solutions to ensure seamless functionality and issue resolution.Proactively maintained and managed service quality during QA testing, adeptly addressing issues and ensuring strict adherence to established standards, elevating operational excellence and achieving enhanced organizational outcomes.Conducted extensive training on knowledge article (SME) development and documentation using ServiceNow, resulting in improved proficiency and widespread knowledge sharing (internal/external) candidates to enhance efficiency.Led a team in crafting articles and producing video demonstrations, and collaborating with ECC (B2B), showcasing proactive leadership and versatile support skills for a seamless workflow.Refined multitasking prowess; maintaining meticulous organization, adeptly handled diverse support, encompassing elevated/escalated requests. Demonstrated exceptional ability communicating between Development, Management, Internal Staff, and end users, honing skills to translate complex concepts effectively and fostering seamless collaboration across diverse stakeholders.

Buffalo, Mn

Supervised staff assignments while coordinating event decorations, resulting in flawless execution and unforgettable experiences that left a lasting impression on attendees. Streamlined inventory management processes, coordinating timely procurement of supplies to maintain stock availability, minimizing operational disruptions, and ensuring seamless workflow.Streamlined and managed staff schedules with precision, strategically allocating resources and implementing efficient workforce management practices to effectively meet operational demands and drive maximum productivity.Proficiently trained and mentored newly onboarded employees on the operation and functionality of the current Point of Sale (POS) system, facilitating their seamless integration into the team and ensuring their proficiency in utilizing the system.Implemented comprehensive training programs and conducted regular staff audits in strict adherence to company policies, ensuring compliance, identifying areas for improvement, and fostering a culture of continuous learning and development.Exemplified excellence in bartending services for special events, skillfully crafting and serving high-quality beverages to ensure utmost customer satisfaction through attentive and personalized service while maintaining efficiency in drink preparation.

Maple Lake

Managed product entry and performed regular maintenance on existing parts within the system, ensuring accurate and up-to-date information, optimizing data integrity, and supporting operations. Monitored shipping reports to ensure prompt delivery of products in alignment with customer orders, resulting in optimized customer satisfaction and strong, long-lasting relationships.Managed procurement activities as purchasing agent, sourcing steel and diverse tooling required for individual job production, ensuring timely and cost-effective acquisition, optimizing efficiency, and supporting seamless project execution.Proactively oversaw purchase orders for external labor vendors, coordinating and executing comprehensive job production audits to ensure adherence to quality control standards and optimize operational efficiency.Actively served as a member of the Information Technology Committee and Safety Committee at the fabrication location for a duration of 6 months, contributing to strategic decisions and ensuring compliance with safety protocols.

Executed account receivables reconciliations, ensuring precision and punctuality in financial documentation and actively enhancing efficiency in financial reporting and analysis processes. Provided supplementary IT support, conducted training, and facilitated user education for the EHR system, ensuring smooth functionality, optimizing utilization, and cultivating system operation proficiency.Effectively managed billing operations for clients and insurance companies, ensuring precise and prompt processing while facilitating seamless financial transactions to maintain optimal revenue management.Orchestrated service and client census data management, guaranteeing precision and organization in records, optimizing reporting and analysis efficiency, and driving streamlined operations and well-informed decision-making.Effectively coordinated vendor support to promptly address technical issues, power outages, system failures, and disaster recoveries, fostering seamless collaboration and efficient problem-solving for optimal operational continuity.Successfully led the company's IT transition, adeptly coordinating the installation of new equipment for a smooth and efficient operational upgrade, resulting in enhanced organizational capabilities and performance for a seamless workflow.Managed and upheld the infrastructure of the company's two offices, orchestrating seamless support activities across the help desk, IT Department, and company management for efficient operations and enhanced collaboration.Successfully negotiated and secured contracts with insurance companies, driving a remarkable 25% expansion of the target market, resulting in a significant increase in business opportunities and substantial revenue growth.Achieved a remarkable 75% reduction in outstanding receivables by implementing highly effective accounts receivable strategies, optimizing cash flow, and enhancing financial stability to achieve overall business goals.

Buffalo, Mn

Shift lead for 8 individuals, ordered products, maintained work schedules, and oversaw inventory.Key Accomplishments: Trained employees on the operating system. Supported management staff in maintaining employee and documentation requirements.

Wayzata, Mn

Executed contracts, maintained maintenance schedules and facilitated reception duties.Key Accomplishments: Maintained service requests and delegation of service duties as needed. Supported management in organizing leasing data collection and maintenance.  Administered all front desk duties include but not limited to: maintaining management staff schedules, travel arrangements, answering incoming calls, monitoring office equipment functionality and supplies.

Waconia, Mn

Worked as an Interior trim carpenterKey Accomplishments: Maintained job site functionalities, organization, and prioritization of job duties. Supported leads in execution of several projects. Successfully communicated the needs of the clients and vendors to the management staff.

Minnetonka, Mn

Assessed data from chiropractors and formulated credentials for determining program eligibility.Key Accomplishments: Administered credentialing meeting materials for future chiropractors. Successfully supported clients in obtaining the proper documentation, credentialing materials, and reinforced the need for adherence to state regulations and policies.  Supported organizational and auditing requirements. Maintained eligibility reports for current providers to ensure network eligibility.