Mindy A. Email and Phone Number

Manage UHNW family calendar and prioritizes their time and schedule. Handles all aspects of family calender, hiring, vendors, reports, and other correspondence on behalf of the family. Supports family in meetings by taking notes and assuming responsibility for completion of action items.

▪︎Main and ONLY point of contact for VIP travelers amid SKY Tower and the VIP's Management team.▪︎White glove treatment from tarmac to transportation▪︎Achieved and maintained a +89% CSAT rating by aligning goals and objectives with VIP Passenger Services Management Department.

▪︎Managed and trained 19 Relocation Client Services Representatives across coaching, scheduling, and planning.▪︎Assisted ICE, FBI, FG Agents in all aspects of International and Domestic Relocation needs. Increased revenue by 40% and CSAT by 88% controlling expenses, aligning initiatives with private sector client expectations, and prospecting new clients with the marketing team.▪︎Enhanced cross-departmental communication across transportation vendors, including Freightliner and related retailers, by generating daily, weekly, monthly, and annual financial and operational reports.▪︎Improved client support by creating a comprehensive client communication platform for relocation assistance.

▪︎At the start of the pandemic, the number of unemployment claims went from 3,000 to 4 Million in the span of 4 months.▪︎Managed 32 employees to process claimant appeals and overpayments while revising and reviewing UI claims.▪︎Managed claims from Sacramento to San Diego to ensure proper regional coverage and claims support.▪︎Ensured 100% adherence to DOL standards and timeframes across benefit determination reviews, rulings, and charge ability determinations for 3M+ employer accounts.

▪︎Property Maintenance: Conduct Repairs and Renovations▪︎Budget Management, Event Planning, Travel Coordination, Vendor Coordination.▪︎Staff Management: Training, hiring, work schedules.▪︎Daily Operations Management: Security Staff, Maintenance Staff, Housekeeper/ Butler, Landscapers.▪︎Event Planning: Plan and execute events from extravagant galas, to intimate celebrations Other Position▪︎Obligations: Assist with a wide variety of special and recurring projects, assignments that cross program lines working in support of N9 staff which has significant impact to the Colonel.

▪︎Calendar management: Personal and professional▪︎Excellent Communication: Verbal and Written communication with all/any outside entity▪︎Estate management: Work in cooperation with the Chief of Staff and the Estate Manager▪︎Work with the Head of Security to ensure visitors are properly vetted▪︎Private and commercial aviation: Experience with the inner workings of traveling privately or commercial▪︎Gatekeeper: Diplomatic as a right hand