Mindy Cirasuolo Email and Phone Number

Strong Ties part of the Department of Psychiatry

Functions as the Manager of Administrative Operations for Family Medicine practice. Responsible for managing the day-to-day administrative operations. Oversees Practice Managers, Facility/Security Supervisor, Administrative Assistants, Front End Secretaries and Call Center . Develops, maintains, and ensures staff adherence to policies and procedures. Participates in operational and system modifications to ensure compliance with regulatory requirements. Develops operational goals and objectives based on organizational strategic plan.Develops cost reduction projects and targets in collaboration with Program Administrator.Initiates change in or develop new policies and procedures. Audit staff to ensure current policies and procedures is being followed.Interfaces with providers and office staff, assisting the providers with any and all concerns or issues.Build a collaborative relationship with providers working through to resolution on issues.Respond to office practice patient concerns and complaints, evaluating these as appropriate to the Program Administrator.Maintain, track and report on provider schedules (sessions) for purposes of accuracy of budget and adequate visit volumes for patient access and financial performance.Manages staff through development opportunities, training, cross-training, recruitment, performance evaluations.Keeps informed of regulatory requirements and changes; modifies and communicates policies and procedures accordingly.Leads and coaches staff. Writes job descriptions, recruits to fill positions, orients new employees, oversees time reporting, writes and communicates and performance evaluations for staff reporting to Operations Manager in accordance with University Policies and Procedures.Participates in Leadership Development training opportunities, Management Team.Leads Department Teams; attends pertinent meetings, provides updates and presentations, presents metrics reporting to providers, management and staff.

Sports and Spine RehabilitationOFFICE MANAGER/ADMINISTRATIVE ASSISTANT• Create, amend and renew purchase orders • Approve and process invoice billing• Order medical and office supplies• Manage and reconcile corporate credit card• Perform daily deposit• Manage petty cash and reimbursement• Arrange travel and conference itinerary• Manage vacation/disability time for 41 clinical staff• Initiate and route employee expense reports for reimbursement• Execute and export monthly reports• Input monthly clinical staff timesheets• Initiate and input daily and monthly operational statistics• Complete overtime approval and correlating paperwork• Payroll approval to include off cycle requests• Process account write offs• Manage cellular and office phones services• Arrange for new clinical and office staff training, access and orientation • Create and order business stationary and cards• Manage and mentor 7 fulltime office staff• Implement and monitor office staff QA initiatives• Interview, hire and termination of clerical staff• Initiate, implement and follow thru with staff discipline including verbal warnings, written warnings and PIP’s • Perform office staff performance evaluations• Manage Directors, Senior Physical Therapist and Wellness staff clinical schedule• Reconcile hold charges• Hold weekly staff meeting• Attend numerous operational and leadership meetings• Arrange rental and food services for Spring/Fall Symposiums

ADMINISTRATIVE ASSISTANT (5/2011-Present) • Point of contact for Program Administrator.• Managing Program Administrator’s daily calendar including scheduling new meeting requests. from internal personnel & external representatives. Including rescheduling any needed cancellations of either party.• Arranging luncheon/dinner reservation and requests for variety of agenda’s and informing appropriate staff via Outlook.• Initiating and maintaining projects for manager, nursing staff and providers using Microsoft Excel, Word and Power Point. • Preparing agenda’s for Administrators daily/weekly meetings.OFFICE COORDINATOR (1/2009-Present) • Supervise and mentor 6 full time and 1 part time secretaries.• Coordinate work flow and assignment adjustment between medical record room, clinic and infusion center. • Implementing secretarial QA initiatives and monitoring outcome. • Tracking secretarial mandatory’s and other required competencies. • Interviewing and hiring all new clerical staff.• Initiating all secretarial staff disciplinary action including verbal warnings, discussion notes and PIP’s (Personal Improvement Plans). • Approve vacation/personnel time off requests for secretarial staff and arrange appropriate coverage. • Training all new staff and those learning duplicate roles or need of refresher sessions. • Prepare and present to clerical staff annual performance reviewsFINANCIAL COMPLIANCE SPECIALIST (4/2005-Present)• Obtaining required prior authorization for physician ordered chemotherapy & bio therapeutic treatment. • Initiating referral to social work for patients in need of financial assistance.• Liaison between coding/pharmacy and nursing to ensure proper coding/diagnosis for covered treatment. • Making reminder calls to referring provider offices for updated prior authorization.

MEDICAL SECRETARY II-IV (2/2005-4/2005) • Accurate and timely chart processing for providers clinic. • Clinic and Infusion appointment scheduling using various systems including IDX/Aria/Flow cast.• Answering ACD telephone line and assessing nature of call with appropriate disposition and documentation.• Notify appropriate physician of patient need for follow up, and provide general information.• Phoning prescriptions into pharmacy for patients as directed by provider. • Assist with completion of disability/insurance forms. • Maintenance of accurate medical records including timely filing, thinning charts and preparing for offsite storage.

MEDICAL ASSISTANT/MEDICAL SECRETARY for 4 Doctors and 2 Physician Assistants in fast paced Internal Medicine office.• Patient vital signs.• Performing electrocardiograms.• Calling in and approving prescriptions and renewals.• Assisting providers with Pap Smears, sutures and ear flushes. • HMO/private insurance billing, (ICD-9 and CPT coding) payments and referrals using Medent system. • Answering multi line phone system and scheduling patient appointments