Mindy Dawn Friedman

Mindy Dawn Friedman Email and Phone Number

Sr Product Manager | Digital Transformation | SAFe Certified | CSPO | Agile Certified | Hospitality | DEI&B Champion | Subversive Change Maker @ St. Jude Children's Research Hospital - ALSAC
Atlanta, GA, US
Mindy Dawn Friedman's Location
Atlanta Metropolitan Area, United States, United States
Mindy Dawn Friedman's Contact Details

Mindy Dawn Friedman personal email

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About Mindy Dawn Friedman

👩‍💼 Trailblazing Leader in Digital Transformation & Diversity and Inclusion 🌈🔥 Who I AmWith over 20 years of rich experience spanning corporate, consulting, nonprofit, and community development, I am a fearless leader committed to driving innovative solutions and amplifying underrepresented voices. I am a change-maker at heart, utilizing my diverse skill set to add value, solve complex problems, and drive meaningful organizational diversity and inclusion.🎀 Style Meets ActivismI'm not just any leader; I'm a visual activist. Whether on stage or the street, my unique style is my statement. Each bow tie I don represents a step towards social equality, visibility, and representation. When I walk into a room, you know things are about to get real.🔗 Relationship Building & CollaborationBuilding cross-functional relationships and fostering collaboration have been the keystones of my success. My ethos is simple: great relationships build great products and communities.🎯 Areas of ExpertiseDiversity and InclusionDigital ImplementationProduct ManagementStrategyHospitality & TourismCross-Cultural ManagementStakeholder ManagementMarketing & Agile🛠 SkillsInfluencing LeadersMentoring & CoachingRelationship BuildingStakeholder ManagementTalent DevelopmentPublic Speaking & PresentationAgile & Change ManagementDigital Marketing & StrategyDiversity and Inclusion LeadershipRemote Team Management🏆 Delivering ValueI have a proven track record of managing key account relationships, supporting remote teams, and crafting effective product launch strategies. My focus has always been on aligning product implementation with clients' business objectives while identifying new growth avenues.

Mindy Dawn Friedman's Current Company Details
St. Jude Children's Research Hospital - ALSAC

St. Jude Children'S Research Hospital - Alsac

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Sr Product Manager | Digital Transformation | SAFe Certified | CSPO | Agile Certified | Hospitality | DEI&B Champion | Subversive Change Maker
Atlanta, GA, US
Website:
stjude.org
Employees:
10160
Mindy Dawn Friedman Work Experience Details
  • St. Jude Children'S Research Hospital - Alsac
    St. Jude Children'S Research Hospital - Alsac
    Atlanta, Ga, Us
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  • Freelance
    Freelance
    Freelance Mar 2024 - Present
    Consultation on organizational DEI&B, Personal Branding, LGBTQIA+ Employee Resource Group Leadership Short term Product Management Short term Product Ownership
  • Halo Media Llc
    Sr Producer Innovation X Inclusion
    Halo Media Llc Nov 2020 - Jan 2024
    New York, Ny, Us
    Client-facing product definition and discovery to support digital goals for global businesses including Universal Music Group, Mercer, Stakwork AI, and TicketSocket.• Spearheaded product innovation for global clients like Universal Music Group, Mercer, and TicketSocket, focusing on inclusive design and AI-driven solutions.• Identified business flow challenges to deliver innovative solutions that expanded market reach.• Led change management initiatives, reducing bias in hiring, onboarding, and mentorship programs.• Owned end-to-end management of affinity groups, designing workplace assessments and leader training.• Collaborated cross-functionally to improve digital strategies for clients, achieving efficiency gains through AI-human interaction.
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  • Intercontinental Hotels Group
    Product Manager, Mobile Apps
    Intercontinental Hotels Group Oct 2013 - Aug 2020
    Windsor, Berkshire, Gb
    Mobile Apps Product Manager responsible for overseeing the strategy and executing the delivery of the loyalty, ancillary revenue and Guest Journey (travel management and in-hotel experience) portions for all IHG iPhone®, iPad® and Android® apps. Key accomplishments: • Strategically brought ancillary partnerships to life within a mobile-centric environment, increasing contributions by 20%. • Streamlined booking flow, access to essential content, and enabled multiple booking rate types driving over $1.2 billion in gross revenue. • Drove loyalty by implementing digital and global catalogues, Amazon Kindle Singles redemption on apps, rewarding members and ensuring a more personalized experience. • Industry Leading Speaker at Mobile Host Hospitality and Retail Mobile & Social Media Summit Responsibilities includes: • Envisioning and supporting innovative industry leading mobile product features from ideation through launch. • Collaborating with internal stakeholders to define scope of projects and socialize changes, timelines and priorities. • Resolving product and technology needs by gathering business and technical requirements. • Prioritizing roadmap with a focus on strategic visioning for optimal output. • Partnering with Mobile Solutions team and stakeholders to support innovation for an enhanced guest and member experience. • Leading/mentoring interns and team members to enable an empowered and successful working environment. • Driving process improvement to support efficient task accomplishment and risk mitigation. • Understanding technical problems and solutions in relation to current and future business environments. • Developing efficient and effective solutions to diverse and complex business and customer problems.
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  • Intercontinental Hotels Group
    Diversity And Inclusion Leader (Volunteer Role)
    Intercontinental Hotels Group Jan 2015 - Mar 2020
    Windsor, Berkshire, Gb
    Key accomplishments: • Served on the Internal Policy Review and Recommendations committee to influence Executive Committee • Drove a record number of colleagues to participate in 2018 (won for Best Corporate Float) and 2019 IHG’s Atlanta Pride parade • Implemented a mentor program that supported ERG members with intersectional support • Partnered with leaders across all ERGs to drive best practices and mutual support • Nominated as Atlanta Gay and Lesbian Chamber of Commerce - Business Person of the Year 2019: Finalist • Led IHG’s internal response to the Orlando Pulse Nightclub shooting • Managed volunteer subcommittees with annual budgets up to $50,000 to drive education, mentorship, and learning initiatives
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  • Intercontinental Hotels Group
    Product Owner
    Intercontinental Hotels Group May 2011 - Oct 2013
    Windsor, Berkshire, Gb
    Web Merchandising Product Owner responsible for partnering, prioritizing and implementing product roadmap to support a Best In Class user experience improving customer experience, conversion, cross sell, and revenue building opportunities. Key accomplishments: • Identified Voice of the Customer feedback opportunity to create an enhancement allowing Canadian customers to more efficiently complete transactions online resulting in an uplift of revenue of over $1.2 million per month. • Drove internal processes to partner and communicate with stakeholders more regularly and effectively to ensure more quality enhancements and build an atmosphere of Working Better Together. • Utilized strategic vision and research to design a prioritized roadmap of user stories to build upon foundational initiatives such as: Hotel/Guest Reviews Program, BIC Recently Searched, Predictive Search, Stakeholder Sourcing Initiatives. Responsibilities included: • Identifying key goals, objectives, or outcomes of the online and offline projects. • Resolving product and technology needs by gathering business and technical requirements. • Strategic visioning to uncover impact of enhancements in order to prioritize project backlog. • Researching areas of opportunity to identify comprehensive solutions supporting continuing product enhancements. • Managing implementations with eCommerce partners according to business requirements and system standards. • Leading/mentoring team members to build a supportive and effective environment within which to complete complex projects comprehensively.
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  • Asbury Automotive Group
    E-Commerce Product Manager
    Asbury Automotive Group Sep 2010 - May 2011
    Duluth, Ga, Us
    e-Commerce Product and team manager responsible for creating and implementing web product roadmap to drive web improvements including: time on site, lead generation, usability experience.Key accomplishments: • Launched 85 re-designed dealership websites in 120 days • Implemented company’s first Intranet from ideation to launch in 90 days • Innovated business strategy and pilot to vet web vendors for entire Asbury group (10 platforms, 85 dealerships) Responsibilities included: • Drive all web internal and external facing web projects (Intranet, dealership sites, company related event sites) • Build innovative product roadmap to drive user experience and business goals • Create and execute project work plans revising as appropriate to meet changing needs and requirements • Identify resources needed and assigns individual responsibilities to meet/exceed expectations • Manage day-to-day operational aspects of project and scope • Build plans and strategies to minimizes risk exposure on all projects • Analyze effectiveness of the project and provide reporting to senior team • Identify and develop contingency plans and potential product/service strategy • Effectively manage resources (people, time and budget) • Identify and develop relationships with stores, vendors & suppliers • Prepares and deliver reports using data gathering techniques and established tracking standards
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  • Shopvisible
    Product Manager/Project Manager/Client Implementation Manager/Training Manager
    Shopvisible Mar 2008 - Sep 2010
    Client-facing Manager responsible for training, implementation process, optimizing ecommerce sites for SEO and sales performance, and identifying/offering strategic services to grow client’s ecommerce business. Key accomplishments: • Over 10 ecommerce websites successfully launched within 12 months • Page 1 Google rankings obtained for clients strategically supported through various SEO techniques • Over 25% improved shopping cart conversion through client training to utilize recommended tools Responsibilities included: • Relationship building: to support satisfaction, retention, and growth of internal/external relationships• Customer needs: identifying, anticipating, and communicating expectations • Customizing solutions: action plans to empower clients toward continued success • Post-launch plans: developed to optimize business using both existing and custom-built solutions • Resource management: internal/external means for successful and timely delivery of products and services • Add-on strategic services: offering to existing clients to help grow their business • Client-facing communication: including release notes, company updates, and knowledge base • Platform enhancement: providing regular recommendations to meet and anticipate client needs • Analyzing industry trends: to support continued platform enhancement and client business growth • Training: creating and delivering customer education and training materials • Best practices updates: maintaining expertise in SEO marketing, e-commerce, and client-related industries
  • Earthlink
    Sr. Manager, Product Market Testing/Sales Strategy
    Earthlink May 2006 - Sep 2007
    Atlanta, Georgia, Us
    Sales Strategy Project Management with emphasis on supporting Sales Call Center performance goals. Key accomplishments:• Managed direct-sales strategy for Access product-line, generating between $800,000,000 and $1,000,000,000 in revenue annually• Recovered $100,000 in revenue by increasing Cable provisioning rates. Succeeded by detecting order entry and scheduling opportunities and working with quality assurance, product, and MIS to formalize solutions. Responsibilities included:• Creating process improvement, determining gaps in throughput and working cross-functionally to solve problems to positively impact revenue • Partnering and maintaining relationships with premier clients and vendors • Coordinating projects proactively that impact sales and KPI’s • Mitigating risks, proactively escalating issues, and driving resolution related to revenue, customers, systems or agent impact prior to and after product rollout
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  • Earthlink
    Training Developer
    Earthlink Apr 2005 - Apr 2006
    Atlanta, Georgia, Us
    Responsible for ensuring that all agents are properly trained in identified content areas.Responsibilities included:• Identifying scope of content to be trained for new launches/products/policies• Defining optimal vehicle for communicating/training new information • Identifying potential issues and solutions proactively• Communicating issues or obstacles effectively both verbally and in writing• Developing and maintaining positive working relations with multiple stakeholders• Managing projects from inception to completion meeting milestone deadlines• Finding best methods for communicating and structuring complex content
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  • Earthlink
    Chat/Market Test Sales Manager
    Earthlink Jan 1999 - Apr 2005
    Atlanta, Georgia, Us
    Responsible for the EarthLink chat sales team from inception. Key accomplishments:• Improved GCR by 300% by developing new sales strategies, incentive programs, and scripting• Identified and developed sales opportunities to improve up-sell attachment rates by 450%• Regularly exceeded monthly revenue goals by 125% • Won more than 20 monthly/quarterly/annual awards for leadership, and exceeding individual/team goals and expectations Responsibilities included:• Developing strategies to continually drive the success of the chat sales team• Benchmarking success and identifying and developing additional sales opportunities• Creating and refining methods to encourage meeting and exceeding goals• Hiring, coaching, developing, and performance managing employees as needed• Partnering with Sales Strategy to launch projects that optimize the use of the chat sales group• Developing internal training and incentive programs
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Mindy Dawn Friedman Skills

E Commerce Product Management Crm Management Cross Functional Team Leadership Marketing Strategy Leadership Project Management Strategy Strategic Planning Marketing Product Development Process Improvement Microsoft Office Enterprise Software Powerpoint Sales Team Building Photoshop Competitive Analysis Mobile Devices Product Launch Online Marketing Adobe Creative Suite Project Planning Customer Experience User Experience Strategic Partnerships Salesforce.com Team Leadership Business Strategy Adobe Acrobat Quality Assurance Analysis Scrum Saas Analytics Development And Delivery Of Training Budgets Business Process Customer Retention Coaching Employee Training Mobile Applications Project Scope Development Online Advertising Communication Skills Emerging Trends Mobile And Emerging Technologies Emerging Technologies

Mindy Dawn Friedman Education Details

  • University Of North Carolina At Chapel Hill
    University Of North Carolina At Chapel Hill
    English And Education

Frequently Asked Questions about Mindy Dawn Friedman

What company does Mindy Dawn Friedman work for?

Mindy Dawn Friedman works for St. Jude Children's Research Hospital - Alsac

What is Mindy Dawn Friedman's role at the current company?

Mindy Dawn Friedman's current role is Sr Product Manager | Digital Transformation | SAFe Certified | CSPO | Agile Certified | Hospitality | DEI&B Champion | Subversive Change Maker.

What is Mindy Dawn Friedman's email address?

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What is Mindy Dawn Friedman's direct phone number?

Mindy Dawn Friedman's direct phone number is +177060*****

What schools did Mindy Dawn Friedman attend?

Mindy Dawn Friedman attended University Of North Carolina At Chapel Hill.

What skills is Mindy Dawn Friedman known for?

Mindy Dawn Friedman has skills like E Commerce, Product Management, Crm, Management, Cross Functional Team Leadership, Marketing Strategy, Leadership, Project Management, Strategy, Strategic Planning, Marketing, Product Development.

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