Provide advice and guidance on industry best practices and best practices for implementing Colleague Student, working with leadership and staff in colleges and universities to ensure the Colleague Student solution is implemented & and configured to best align to institutional processes and academic and business needs, providing change management advice as appropriate.Perform and document business process review and analysis of client business requirements. Gather and document business requirements, discuss adoption of Student best practices, and brief the implementation team on requirements.Work collaboratively with clients to derive maximum value from the Colleague Student solution, in conjunction with all other Ellucian solutions.Collaborate with existing Student consulting resources to work towards a continuous improvement approach to the consulting practice: refine delivery and engagement materials, facilitate team-wide group presentations and knowledge-sharing activities, and other team activities that drive towards the continuous improvement of the delivery of Student services.Take an active role in identifying, communicating, and advancing internal process improvement suggestions/initiatives.Provide guidance and leadership to other more junior consultants.

Manage projects and resources using project management skills to articulate project demands, recommend priorities to support groups and committees, and provide frequent project updates while adhering to established timelines.Provide client liaison and technical support for administrative applications including system configuration and usage guidance to the administrative user community. Support and integration provided for the following applications: Mongoose/Cadence texting, Slate CRM, Avigilon Access Control Management, SAP BI, StarRez Residential Life, Synoptix Financial Reporting, ACI Payments, and App Armor/Rave Emergency Communications. Notable Accomplishments• Developed governance process for ITS application projects using a weighted-matrix framework.• Coordinated the implementation of split authentication in Colleague/SS to utilize SSO & MFA.• Coordinated the testing, configuration, and implementation of Financial Aid in Self- Service.• Tested, configured, and implemented Financial Aid Satisfactory Academic Progress (SAP).• Streamlines non-course requisites for degree audit; configured, tested, and implemented in production. • Implemented Colleague/SS Proxy Reauthorization to maintain integrity of data (active users) and security. • Provided leadership for historical student program data clean-up (approximately 4,000 programs) and implemented a policy and procedure for ongoing management of active student programs.• Identified opportunity to utilize Departmental Oversight; configured in test, provided a demo stakeholders, and gained buy-in to implement. Implemented in production 7/31/23 for Program Chairs and Program Directors/Coordinators. • Developed and implemented an automation for student and graduate data to provision and mange Pathify users and role. • Implemented StarRez residential life management system, with two-way data integrations (inbound API and outbound file transfer to AWS).

Worked with various Colleague ERP schools to streamline business processes, provided guidance for end-user training; consulted with supervisors, system analysts, programmers, consultants, and end-users to create functional design specifications; served as a integration project coordinator to assist in the resolution of cross-module issues.Served as project manager/lead to replace custom Colleague forms and processes with delivered forms and processes.Identified opportunities for modernization while providing operational support. Completed demos with various stakeholders for proposed changes. Served as project manager/lead for a Colleague SaaS security class revamp using a persona-based framework. Assisted a start-up client with building out their Colleague system for implementation.

February 2019 - PresentTeach Management Principles, a core business course, to undergraduate students. March 2016 - PresentTeach new, undergraduate Franklin University students the foundations to be successful in their programs (blended delivery format). Acclimate students with Canvas (LMS), turnitin.com, and University resources. Facilitate group project using Tuckman’s Model of Group Development. Provide evaluative feedback for students on each assignment and overall progress. Received the 2017 Franklin University Teaching in Excellence award.

Designated Slate (constituent relationship management system, CRM) liaison for masters and doctoral admissions. Work with the University's Slate Captains (three project leads) and other super-users to complete system fixes, enhancements, and overall development. Serve as Slate point-person for all masters and doctoral admissions advisors, Masters Team Lead, New Student Enrollment Coordinator, and Associate Director of Graduate Admissions. Admissions went live using Slate February 18, 2021.Accomplishments:Identified and worked diligently to fix an issue with the structure of Forms and how interactions are created on the person record timeline; the solution provides a historical picture of the interactions with the prospect and allows users to query based on dates of interactions.Collaborated with Senior Business Analyst to fix advisor outreach queries, which eliminates the need for manually tracking and conducting outreach to applicants and accepted students who are no longer in regular outreach. Discovered and investigated issues with SMS 'Stop' replies not being routed to advisors; worked with Senior Business Analyst to create a query to identify these SMS replies, so we can manually monitor and update requests University-wide. Discovered and brought forward multiple challenges with overall structure of how inquiries and applications flow into system. Working with advisors and Slate Captains to develop a revamp to address these challenges.Discovered challenges with advisor assignment rules; self-educated on Slate 'Rules and Automation' to understand the causes of the challenges. Developed a proposal for a revamp for the graduate and doctoral admissions advisor assignment rules and automation.

Served as back-up to Associate Director of Graduate Admissions - Doctorate Programs.Assisted leadership with ad hoc projects. Assisted with lead conversion by conducting outreach and answering questions about the University, programs, and admissions process. Utilize Colleague (E.R.P.) and Talisma (C.R.M.) to effectively manage inquiries and applications, document interactions, and enroll students.Scheduled appointments, as needed, for prospects to meet with respective program chair for admissions interviews and information appointments. Assisted prospects with the admissions process. Complete first-term registration appointments. Served as a back-up to the Admissions Coordinator, which includes importing applications, setting automated admissions communications in Datatel/Colleague (Enterprise Resource Planning - ERP system), adding Graduate Admissions Application Reviews in OnBase (Enterprise Content Management - ECM system), and updating applicant accounts based on the admissions decision. Utilized OnBase to process graduate applications and admissions decisions along with track applicant's supplemental material (e.g. Transcripts, Essay, and Resume).Accomplishments:Consistently ranked as exemplary or excelling (top ranks) in all nine University-wide performance competencies (development, effective communication, engagement, flexibility, innovation, job essentials, leadership, producing results, and red carpet service).Completed presentation at University assembly to 'tee up' the GR/DR conversion project explanation. Receive great feedback from various folks at the University.Feedback from the Director of Academic Advising to my supervisor after a Doctoral Collaboration meeting, "...professional and very well-spoken. She did a fabulous job of inviting the faculty members to use Bookings..." Collaborated with all Program Chairs to set-up a Microsoft Bookings account, which streamlines scheduling appointments for prospective students.

Assisted with lead conversion by conducting outreach and answering questions about the University, programs, and admissions process. Utilize Colleague (E.R.P.) and Talisma (C.R.M.) to effectively manage inquiries and applications, document interactions, and enroll students.Scheduled appointments, as needed, for prospects to meet with respective program chair for admissions interviews and information appointments. Assisted prospects with the admissions process. Complete first-term registration appointments. Served as a back-up to the Admissions Coordinator, which includes importing applications, setting automated admissions communications in Datatel/Colleague (Enterprise Resource Planning - ERP system), adding Graduate Admissions Application Reviews in OnBase (Enterprise Content Management - ECM system), and updating applicant accounts based on the admissions decision. Utilized OnBase to process graduate applications and admissions decisions along with track applicant's supplemental material (e.g. Transcripts, Essay, and Resume).Accomplishments:Exceeded individual fall 2020 enrollment goal by 14%Consistently ranked as exemplary or excelling (top ranks) in all nine University-wide performance competencies (development, effective communication, engagement, flexibility, innovation, job essentials, leadership, producing results, and red carpet service).Collaborated with the Assistant Director of IT Services Management to test Microsoft Bookings, create a standard operating procedure, and roll-out the system to the admissions department.

Assisted with lead conversion by conducting outreach and answering questions about the University, programs, and admissions process. Assist prospects with the admissions process. Complete first-term registration appointments. Utilized Colleague (E.R.P.) and Talisma (C.R.M.) to effectively manage inquiries and applications, document interactions, and enroll students.Served as a back-up to the Admissions Coordinator, which includes importing applications, setting automated admissions communications in Datatel/Colleague (Enterprise Resource Planning - ERP system), adding Graduate Admissions Application Reviews in OnBase (Enterprise Content Management - ECM system), and updating applicant accounts based on the admissions decision. Utilized OnBase to process graduate applications and admissions decisions along with track applicant's supplemental material (e.g. Transcripts, Essay, and Resume). Worked with Chair of each program and Registrar's office to grant transfer credit for any previously completed graduate coursework.

Partnered with Wisconsin Technical Colleges and several out-of-state community colleges to foster relationships and increase transfer opportunities to Franklin University. Accomplishments:Consistently ranked in the top third of the team for semi-annual performance reviews.Led the team for pre-registrations for the Fall 2018, Winter 2018, and Fall 2017 semesters.Exceeded goal for my assigned colocation school enrollment in Fall 2018 and Fall 2017.Exceeded individual contribution to the team goal for Summer 2018 semester and Fall 2017.Held the highest conversion rate on the team for applications Fall 2017 semester.Held the highest conversion rate on the team for applications Fall 2016 semester.Met goal for my assigned colocation school enrollment in Summer 2016.Utilized Colleague (E.R.P.) and Talisma (C.R.M.) to effectively manage inquiries and applications, document interactions, and enroll students in undergraduate programs.Assisted students with preliminary transfer evaluations, program questions, and admissions process to ensure a strong start to their bachelor's degree. Assisted with Academic Planning for 15 of our domestic and colocated campuses in Illinois, Indiana, Ohio, Pennsylvania, and Wisconsin. Collaborate with Academic Advisors, Community College Regional Managers, and Faculty to develop course schedules, schedule facilities, and coordinate communication to stakeholders.

Complete all management and administrative tasks including AR, AP, basic taxes, lease arrangements, and bank reconciliations. N&R Management owns 8 properties (12 units) including commercial and residential properties in Lancaster and Fennimore, Wisconsin.

Supervised and collaborated with Admissions Representative, Career Coach, and Student Services Specialist to review, modify, and implement enrollment plan and Career Placement Services. Assisted with recruiting events and served as the coordinator for the Individualized Technical Studies Program Application.

Developed and provided the placement services offered at Southwest Tech for students, alumni, staff, and employers. Check out www.swtc.edu/careers to view the tools and resources that Career Connections offers.