Mindy Green Email and Phone Number

• Responsible for assigning work schedules, training associates and monitoring associate progress for the work group they are directing. • Find and correct hazardous conditions, ensuring a safe and fair work environment.• Plan and allocate waves using Blue Yonder, The View, EDOC, and RF gun technology.• Prioritize and allocate waves, ensuring adherence to schedules.• Provide information and resolve issues with customers, carriers, and warehouse associates.• Plan and Manifest Parcel shipments.• Supervise departures, troubleshoot challenges, and communicate effectively with customers and the internal team via email, Teams, and other meeting platforms.• Manage inbound/outbound trailers on the yard, utilizing Transportation Management System.• Ensure compliance with DC Safety and housekeeping regulations, contributing to a safe and secure work environment.• Proactively monitor workflow, communicate with supervisors and management to address current needs promptly.• Release waves based on sequence and schedule, meeting KPIs consistently.• Ensuring efficient use of resources, managing inventory levels, and collaborating with various teams to meet production goals. • Maintaining accurate records, analyzing data to improve processes, and resolving any issues that may arise during the order fulfillment process. • Identifying and removing items that are out of stock or unavailable for warehouse orders.

• Extracting, transforming, and loading data into databases • Ensuring data accuracy• Revise data discrepancies by contacting client to acquire clarification on inaccurate data.• Implementing efficient data loading procedure • Performing data quality checks• Adhering to data protection policies and exercising discretion in handling sensitive data to safeguard both customer privacy and company interests.

• Consistently ensuring the prompt and correct delivery of customer service requests, prioritizing efficiency and precision.• Supply accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.• Collect customer feedback and use it to implement process changes aimed at surpassing customer satisfaction goals.• Strengthen customer loyalty by starting follow-up calls with customers who have reported issues.• Achieved performance metric goals (3day repeats, avoiding disconnections of service, increasing average handled calls per day, effective tool use, and appropriate recommendations)• Awarded with TOP 100 representative