Mindy Stewart Email and Phone Number

In AUG 2019 McKesson acquired Masters. The portfolio was found to be ~55% past due.• I onboarded 5 contractors for a new Collections Team. Within a month, the team was fully functional, managing a $20M portfolio of approx. 6000+ accounts with 60% credit card payers and its own 1-800 call center line. • FY24 Q4 Landmark reduction on past due to below $1M with Aging results <7%• FY24 Increased account base by 40% while mitigating high-risk sectors.• FY23 Aging 10% / FY 22 Aging 15% / FY 21 Aging 24% / FY 20 Aging 36%• Key player/ tester in the development and implementation of new technological enhancements: Experian Fraud Reporting- mitigate high risk for customers in the secondary wholesale market / Customer Self Service Credit Card Portal – allowing our customers to manage their payments / Salesforce Onboarding Optimization – a complete overhaul of SFDC as the one-stop shop for onboarding company-wide. • Liaison and collaborator with Legal, Compliance, Onboarding, Sales, IT Devs, Senior leadership, and MasterData/ Data Governance.• Processing monthly reporting on # new customer apps, Declined CCs, Expired CCs.• Responsible for managing 3rd party collections portfolio (Altus), Bad Debt, Legal subpoena requests.• Led Bi-monthly collaboration calls with Sales and Onboarding Leadership on better business practices.• Develop training material SOPs/ videos for stateside and Genpact (India) partners.• My Team delivered financial excellence during 100% virtual BPO (Nov 2020 – May 2021) during Covid pandemic. AWARDS:Q2 FY22 Star Award Winner

• Credit evaluation for all incoming account requests, new and existing customers, for the McKesson 340B program through the 3rd party software vendor channel.• Once credit extension is approved, responsible for all onboarding customer data & accounts set-ups in SAP• The sole support for 340B team (7 account managers) and Vendor channel (27+ companies; MacroHelix, Sentry, etc)Accomplishment: Met the historic ‘unattainable’ goal to load over 1000 accounts in a month (March 2019)

• Dispute resolution and reconciliation on two portfolios approx. $255M and $20M• Maintained direct business relationship with customers, including but not limited to, collecting of past due payments; setting up payment plans; processing refunds; updating customer profiles for electronic invoicing/ statements • Process monthly High-Risk End reporting for Home Office Management• Team SOP writer on new technology implementations

• SLA accuracy in an extreme-paced office with work volume of approx. 19,000 requests/month from multiple business divisions • High production individual with an idle time of 3% or lower base on Verint scores.• Proactive supporter of the modern technology implementation such as SalesForce.• Created a digital back up library of printed SOPs to enhance new contractor on-boarding and lower training time.• Keystone team member through the post-upgrade of our SAP system; worked with the SAP/IT team to correct system errors.• Trained the QC Governance Team to team processes and provided the digital SOP library to lower their turnaround time.Awards: 11/2014 ICARE – Customer First Appreciation10/2014 Star Award Nomination09/2014 Certification of Appreciation- Customer First and Excellence

• Utilize reporting measures within SAP and Business Objects for account audits after onboarding.• Processed automated and manual data change requests in Vistex / SAP for McKesson clients such as: national chains, hospital pharmacies, mail-to retailers, etc• Utilize reporting measures within SAP and Business Objects for account audits after on-boarding customers.

• Working a bi-weekly 3-month inventory forecast report for upcoming orders; flagging critical impacts to manufacturing and shipping timetables• Created training manuals for SAP navigation for future employees

• Worked with recruiters on the management selection of candidates for overseas military contracts• Used SonicRecruit database system to analyze applicant resumes, do keyword search and match successful applicants to the appropriate job listing

• Maintained commercial/military aircraft electronic blueprint database for over 20 aircraft programs.• Coordinated global shipments, both Domestic and International, with Customs CN22 documentation and tracking procedure• Advanced knowledge in confidential information handling.Awards: JUN 2011 Department LEAN Bronze certificationContract was pulled due to technical issues with the company wide on boarding of SAP and financial strain. I was rehired in a new Department in November 2011 due to excellent recommendation.

Maintain databases for several library collections; changing coding descriptions; reviewing and processing Government documents and updating systems. General filing knowledge, bar-coding and inventory experience.

Transferred calls, managed library databases, money management.Maintained front desk and checkout.