Simply Sorted is an upscale professional organizing company specializing in home and office organization. Whether you are an empty nester ready to downsize or if starting a new company and need your office or company setup, we will work to make sure you are successful from day one.We have a focus in life transitions - lifestyle change, family additions, loss of a loved one and upcoming moves - occupied home staging & unpacking and organizing. Live stress free in a clear, clean space. Contact us at info@SimplySortedTX.com.

In addition to leading an experienced team of Customer Success Managers, spearheaded the evolution of customer-first and redefined the vision for the Customer Success program, reanalyzing the CSM strategy, team structure, professional development and performance metrics (KPIs).

Customer Success Manager for ten of top 100 accounts by acting as a project manager, advocate & adviser to customers to ensure value, support and return on investment by preparing strategic account plans, QBRs, technical project plans & financial management. Maintained a $2M account base with a 1% churn rate, 1% credit adjustment, 30% growth rate with a 100% renewal rate & 61% Net Promoter Score. In addition to daily responsibilities, acted as floor leader and Net Promoter Ambassador for the Enterprise segment to drive customer feedback and improve the customer experience.

Aligned sales team strategy with corporate initiates to educate, coach and mentor Sales Teams on account mapping, sales process, negotiations, professional services and provided technical guidance to maximize sales opportunities

Responsible for designing and deploying complex hosting configurations. Specializing in Managed Hosting, Cloud Computing (Public & Private), Managed-Colocation, Hybrid Solutions and Email & Apps. Consistently reached or surpassed sales goals attaining an average of 105% and being named the “Top Attaining Sales Rep.” Responsibilities included lead generation, professional services, development and engineering, implementation of infrastructure and account, professional services and channel partner growth resulting in 32% revenue increase.

Ranked Top 3 of 300 employees and scored 100% on quarterly “secret shopper.” Highlights of tenure include investor tours and client sales, bringing in >$100M contract, creating a mentor program to effectively train over 300 professionals with varying experience and competency levels to exceed corporate expectations, increases sales and reducing realtor concessions from ~$6K/lease in Jan 2011 to elimination of incentives Aug 2011.

Relied on Public Relations expertise to represent individual companies within the local communities (i.e. networking events, board meetings and local product introduction).

Received merit-based promotions and relocation to design, develop and manage the opening and marketing of new residential communities, relying on exemplary project management skill sets and relationship building expertise to attain corporate goals for occupancy and tenant satisfaction.

I successfully staffed, developed and supervised an aggressive and effective sales force with a high customer relationship focus for a 430-unit community while also creating and implementing marketing ideas through outreach efforts and advertising.