Preparing and maintaining financial records to track organization’s assets, liabilities, profit and loss, tax liabilities, and other related financial activitiesPreparing month end closing journal entries and month end close workpapersPreparing monthly balance sheets and profit and loss statementsMaintaining the general ledgerReconciling bank accounts, verifying deposits, and addressing inquiries from banksReconciling cash disbursement accounts and other financial accountsSetting up new vendor accounts, reconciling accounts, and closing the monthly booksVerifying and/or completing payment of invoices associated with accounts payable and ensuring payments are charged to the appropriate accountsProviding outside auditors with assistance; gathering necessary account information and documents to perform annual auditFiling sales tax and tangible tax returns for respective cafes. Keeping liquor licenses current.Average case load is 10-12 cafes

Completed the 2023 advanced tax law training and prepared taxes at no charge for the community.

Reported directly to the president of the companyFull cycle accountingAccounts payableAccounts receivable and bank deposit preparationMonthly & annual financial reportingAdjusting entriesMaintaining accounting records in Sage BusinessWorksNotary PublicProviding documentation to external auditorsFiling sales and use tax returnsJob costing and labor allocationMonthly commission calculations and reportsBiweekly payroll and monthly commission payrollCreating and filing 1099sAssembling and maintaining documents for workers comp auditsProducing weekly sales reports and monthly budgetsDocumentation of biannual inventory counts and inputting adjusting entries as necessaryMaintaining customer database and log of open jobsInternal reporting (Excel-based)Answering phones and emailsGreeting walk-in customers

• Bookkeeper for gym franchise with two locations• Entry and categorization of revenue, expense, and petty cash transactions in QuickBooks Online• Compiling payroll timesheet data in Excel for biweekly payroll submission• Reconciling bank and credit card accounts in QuickBooks Online• Producing monthly revenue and birthday party sales reports• Maintaining filing system

• Completed IRS training program for Advanced Income Tax, HSA, and Standards of Conduct• Interviewed taxpayers to confirm or clarify details on intake forms• Prepared and e-filed tax returns at no cost for low income individuals and families• Quality reviewed returns prepared by other volunteers to ensure accuracy and prevent fallout

• Overnight manager on duty for a 138-room hotel in the Downtown Orlando area• Processed reports for daily revenue, expenses, occupancy, and cash handling• Check-ins, check-outs, guest services, concierge• Cashier for room, parking, and food purchases

• Processed payroll, taxes, deductions, and custom calculations for business clients• Performed check stops and direct deposit reversals/deletions• Conducted year-round payroll consultation using remote assistance software • Presented year-end training via WebEx featuring W2 processing, 1099s and tax law• Troubleshot issues including last-minute payroll, payroll reruns, FICA thresholds, and agency notices

Order entry, coordination, and scheduling of Business Solutions services to include Hosted Voice, TDX, business phone, cable, data, firewall, Helpdesk, and Merchant Services. Experienced with OMSE invalids, port ins, port outs, manual transfers, phone escalations, provisioning, remote call forwarding, telephone number discrepancies, and E911. Primary responder for all implementation email distros and escalations in the evening. Management of IP addresses to include building SMB and Enterprise IPs for next-day installs, reclaiming IPs to prevent pool depletion, and working with Sustaining Engineering for the creation of large IP blocks. Experienced in working with multiple departments, management, and directors.

Residential Digital Phone support including Uniform phone escalations, intrusive testing, E911, OMSE invalids, port ins, port outs, manual transfers, reports, and provisioning. Worked closely with field techs to achieve dial tone and to correct provisioning during installs, transfers, and trouble calls. Worked with National Voice Ops on a daily basis to resolve phone escalations and made customer contact to provide updates to the affected subscribers throughout the process.

Processed spam, virus, copyright violation, compromised account, and compromised website complaints. Worked directly with customers to assist them with installing the free antivirus software included with their internet service. Provided guidance to customers on PC cleanup and the causes and proposed solutions for viruses, spyware, and rootkits. Processed subpoenas related to web-based criminal activity and submitted the data to law enforcement and attorneys. Assisted team members and a dedicated field tech with tracking down and reclaiming rogue modems. Monitored accounts for excessively high toll phone charges and worked with customers to help them understand the overages and to collect payments. Used Active Directory to create user accounts for newly hired employees and to delete user accounts for former employees. Worked with a web content filtering application to ensure the security of the internal company network. Maintained and regularly added content to the public company website for Internet security. This website contained PC cleanup instructions, preventative measures for malware, security terminology, and current internet security threats.

Business Solutions cable, internet, and wifi technical support. Worked ATS escalations and answered calls in the ATS sup queue. Trained new ATS team members. Experienced with networking, routers, switches, subnetting, UBR configuration via telnet, static IP audit, internet security, Microsoft Windows operating systems, Active Directory, and the Microsoft Office Suite.

Residential phone, internet, cable, and home networking technical support. Assisted customers with billing concerns, upgrades/downgrades, and ETAs for field technicians.

Greeted guests, took orders, served food and drinks, processed payments, cleared tables, cleaned restaurant, and trained new servers

Assisted several sales managers in creating leads, planning, and booking events with room blocks such as conferences, meetings, weddings, anniversaries, awards ceremonies and pageants. Assembled Banquet Prospecti which detailed the event food and beverage, date and time frame, meeting/banquet room name, room layout and audio visual needs, for clients to review and sign. Worked closely with the reservation department, the catering department, audio visual, and the kitchen staff to ensure proper communications throughout the process. Occasionally met with walk-in clients to show banquet rooms or to review catering packages in the sales manager's absence. Accompanied sales managers on offsite sales calls. Answered phone calls for sales managers, and catering managers if catering admin was absent. Handled all paperwork related to events including assembling proposals and contracts, copying, mailing and faxing information to clients, and walking Banquet Prospectus to all departments in the event of last-minute event bookings. For some events, created and distributed complimentary or discounted parking vouchers and worked coat check. Assisted in running reports.

Assisted with the setup, decoration, serving of hors d'oeuvres and meals, and breakdown of events such as conferences, small meetings, weddings, anniversaries, awards ceremonies and pageants. Occasionally worked coat check.

Assisted several catering managers in creating leads, booking, and planning events without room blocks such as conferences, meetings, weddings, anniversaries, awards ceremonies and pageants. Assembled Banquet Prospectus which detailed the event food and beverage, date and time frame, meeting/banquet room name, room layout and audio visual needs, for clients to review and sign. Worked closely with the reservation department, the catering department, audio visual, and the kitchen staff to ensure proper communications throughout the process. Maintained the master book containing all catering event details, organizing it by date and time frame. Occasionally met with walk-in clients to show banquet rooms or to review catering packages in the catering manager's absence. Answered phone calls for catering managers, and sales managers if sales admin was absent. Handled all paperwork related to events including assembling proposals and contracts, copying, mailing and faxing information to clients, and walking Banquet Prospectus to all departments in the event of last-minute event bookings. Prepared catering menus and wedding packages; attended tastings. For some events, created and distributed complimentary or discounted parking vouchers and worked coat check.

Floater between the following departments: Night Auditor/Front Desk, Continental Breakfast, Housekeeping, Laundry, Van Driver, LifeguardOfficial Title/Position: Night AuditorBalanced Daily Revenue and Expenses of Hotel, Prepared Folios for Express Checkout, Checkins/Checkouts/Guest Service, Enabling and Disabling Additional Services (ie: Pay Movies, Long Distance, etc) based on folios, assisted guests with special requests such as extra blankets, pillows, toiletries, and restaurant/entertainment suggestions.