Mindy Roundy Email & Phone Number

Las Vegas, Nv, Us

Lead the design, development and delivery of new on-line training modules utilizing content discovered through collaboration with stakeholders.Redesign and modernize existing training to create greater engagement through blended learning techniques and interactive modules.Weekly facilitation of New Hire Orientation to classes.Co-administrator for the JT4 LMS systemComplete month end reporting for companywide training completions and reports for the customerCorporate Tuition Reimbursement Coordinator company wide.Assist employees through the Workers' Compensation process to ensure they receive the care they need.Process unemployment claims company wide.Create monthly attrition and hiring reports for the use of Talent Acquisition.Primary Coordinator for annual JT4 Bring Your Child to Work Day.TS Clearance.Winner of a 2023 Pinacle Award for my contribution to our Bring Your Child to Work Day event.

Las Vegas, Nevada Area

Facilitating 4 week new hire training session for all lines of business, systems and procedure for our 11 years running JD Power and Associates certified contact center.Report daily and weekly on progress of employees during training.Administered, analyzed and reported on survey responses from employees to identify areas of opportunity within the training program.Measure and monitor the effectiveness of training programs to ensure ROI.Collaborating with key stakeholders and analyzing survey results from the voice of the customers to identifying training needs.Create teaching outline and determine best instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings, train the trainer sessions and workshops for continuing education courses.Responsible for creating and updating training materials used in classes and via online delivery though Articulate Storyline and Storyline.A continued focus on integrating content that is effective for all learning styles.Created and chaired the National Service Center Spirit Team that hosted 20+ community and internal events annually to increase morale and community service.

Responsible for monitoring between 40-50 representatives 4 times monthly, delivering face to face coaching and training on contacts.Reported on progress on a weekly, monthly and yearly basis to identify additional training needs and trends.Conducted management calibrations monthly.Acted as Project Manager for the role out of a new CSM, Salesforce, to the entire center to include attending all requirement meetings with internal IT and the Salesforce development team.Hosting requirements meeting with all members of management internally. Managed all conversion data and deliverable needs to IT and Development team. Managed test group and feedback for testing. Created and delivered training materials to National Service Center for Salesforce, as well as recurrent training modules between the time of training and release. Roll out was successful.Created teaching outline and learning materials for continuing education courses, as well as facilitated group instruction, lectures, demonstrations, conferences, meetings and workshops for continuing education courses for key trade shows.Conducted New Hire training. Identifying training needs by evaluating strengths and opportunities of the representatives based on the Voice of the Customer.

Master'S Degree, Adult And Continuing Education And Teaching

Shrm Essentials Of Human Resources, Human Resources Management And Services, Completed

Bachelor Of Applied Science - Basc, Applied Psychology - Concentration In Media And Technology